Regional Account Specialist Supervisor

Regional Account Specialist Supervisor Location: Littleton, CO (JMTC) | Job Reference: R26_0899 | Full time $81,000.00-$111,400.00 Annual salary. This is the base salary pay range that an applicant can expect to make upon hire. Pay will vary based upon relevant experience, skills, and education. The position is also eligible for an incentive bonus. Johns Manville is a leading manufacturer and marketer of premium‑quality insulation, commercial roofing, glass fibers, and non‑wovens for commercial, industrial, and residential applications. Products are used in a broad range of industries, including building products, aerospace, automotive, filtration, commercial interiors, waterproofing, and wind energy. The company serves customers in more than 80 countries worldwide and is part of the Berkshire Hathaway family of companies. Day‑to‑Day Responsibilities Actively engage in interdepartmental meetings , offering valuable insights to enhance collaborative projects. Design and implement comprehensive training programs and processes to ensure new employees are well‑prepared and confident in their roles. Resolve escalated customer inquiries with efficiency and empathy, ensuring customer satisfaction. Analyze and manage workload distribution across all regions to maintain balance and productivity. Coordinate and facilitate monthly meetings for the customer service team and with cross‑functional teams to foster communication and teamwork. Routinely evaluate the best plant locations for shipping ensuring consistent supply of material within the network, optimizing logistics as business levels change. Interview for various roles inside the Regional Service team making recommendations on hiring decisions that contribute to a strong team with a diverse background and skill set. Assess performance and provide feedback : Evaluate Account Specialists’ performance and offer timely feedback to enhance employee growth and service quality. Conduct regular performance reviews and monitor metrics : Hold consistent one‑on‑one sessions with Account Specialists to review service metrics and provide performance feedback; monitor team and individual metrics weekly and monthly. Uphold Standards : Take appropriate actions to address any deviations from expected performance or policy compliance. Support continuous improvement and coach employees : Collaborate with Account Specialists to create continuous improvement plans through training and career development opportunities; coach and motivate employees to excel in their roles. What You Bring to the Team BA degree or equivalent with minimum 3 years of experience; prior experience leading or supervising employees preferred. Software knowledge: SharePoint, Salesforce, SAP, and service center phone systems. Interpersonal, verbal and written communication skills. Analytical and decision‑making skills with the ability to think through complex issues. Proficient in Microsoft Office. Knowledge of Accounts Receivable concepts for deduction resolution. Project Management, Manufacturing, or Construction knowledge. Attention to detail. Organizational prioritization skills. Ability to multi‑task. Ability to work in a team environment as well as independently with limited supervision. Product knowledge. Problem resolution and negotiation skills. Listening skills. Relationship building skills with internal and external customers. Working knowledge of SAP or ERP systems. Manages a staff of 4‑6 salary employees, sets direction and deploys resources; responsible for performance evaluations, pay reviews, hiring and terminating. Minimal travel required (0‑10 days per year). Work environment is typical of an office setting. Please Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team. Benefits Johns Manville offers a wide range of benefits, including comprehensive medical, dental, vision, wellness, and critical illness plans; a 401(k) plan with a substantial company match; paid vacation, sick leave, and parental leave; basic life insurance, short‑term and long‑term disability coverage, employee assistance, and business travel accident coverage; supplemental life and accidental death and dismemberment insurance; tax‑saving accounts such as health spending, traditional flexible spending, and dependent care accounts; and tuition reimbursement for undergraduate and certain graduate programs. Diversity & Inclusion Johns Manville believes that diversity and inclusion are critical for long‑term success. We are committed to retaining, developing, and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. #J-18808-Ljbffr