Lead, DC Operations

Tory Burch Lead, DC Operations

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life @ToryBurch is Special Because:

When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sales.
• We are invested in your professional growth and provide access to ongoing training and career development programs.
• We want your workday to work for you so we support our teams with flexible scheduling, including three-day workweeks.
• Your comfort is key so it's Casual Friday every day of the week at our state-of-the-art, climate-controlled facility.
• We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:

You have experience working in a multi-channel, highly automated Distribution Center and enjoy supporting the leadership team in meeting and exceeding service levels while maintaining quality standards. Under the supervision of the department's leadership team (Manager, Supervisor, and/or Assistant Supervisor), as a Lead, DC Operations, you will support daily operations by helping to direct workflow and supporting associates in assigned team while rolling up your sleeves to help get the job done. By prioritizing tasks, training team members, ensuring compliance with safety and company policies, and supporting process improvements, you will positively impact the team's ability to achieve and maintain efficiency, accuracy and productivity. Assigned team sizes are generally less than 8 associates.

A Day in the Life:

The typical day is atypical. You may...

Operations & Workflow Management:

• Assist, understand, and execute daily operational plans
• Partner with leadership to ensure adherence to expressed plans related to labor scheduling, resource allocation and workflow coordination required to meet plan
• Direct the workflow of associates in assigned team, ensuring efficient work allocation and floor coverage
• Monitor productivity, identify bottlenecks, and provide solutions to maintain an optimized workflow
• Monitor aged orders, priority shipments, and order fulfillment processes to meet service level agreements (SLAs)
• Ensure inbound and outbound shipments are processed accurately and efficiently

• Ensure all team members follow safety policies, standard operating procedures (SOPs), and equipment operation guidelines, promoting a 5S culture
• Conduct equipment and facility inspections, reporting any unsafe conditions or hazards
• Identify unsafe behaviors and performance trends and escalate for further support
• Maintain warehouse security by ensuring proper handling of product and adherence to safety protocols
• Monitor system-generated reports (e.g., carton aging, inventory variance, short picks) and take appropriate actions.
• Assist in optimizing warehouse space utilization to ensure proper stock placement
• Participate in process improvement initiatives, studies, and projects to enhance efficiency and accuracy

Team Leadership:

• Act as the first point of contact for associates to discuss workflow issues, concerns, or process improvements
• Support supervisor in monitoring attendance, policy adherence, and performance management
• Provide coaching to associates as it relates to completion of the assigned tasks
• Foster a positive and collaborative team environment that encourages engagement and accountability
• Train and cross-train associates across various departments

• Identify, research and solution for issues, challenges and discrepancies as they arise to prevent workflow disruptions, escalating as needed.

As a Lead, DC Operations, you may be asked to handle other duties and rotate to other departments as assigned in order to contribute to the overall success of the Distribution Center.

Additional Department Specific Requirements:

• Inventory Control: Lead assigned team and support the achievement of inventory accuracy through cycle counting, auditing, and reconciliation, while minimizing discrepancies and supporting efficient operations
• Packing: Lead assigned team and support the accurate and efficient preparation of customer and retail/wholesale orders for shipment, including the verification of items, packaging items according to brand standards, quality control, and timely shipment preparation
• Picking & Replenishment: Lead assigned team and support efficient and accurate order picking, inventory restocking, and workflow optimization to meet fulfillment targets
• Receiving: Lead assigned team and support timely and accurate unloading, inspection, and put-away of inbound inventory while maintaining compliance with quality and safety standards
• Returns: Lead assigned team and support the efficient processing of returned merchandise, including inspection, restocking, and disposition decisions, to support inventory integrity and customer satisfaction
• Shipping: Lead assigned team and support on-time and accurate order dispatch, proper carrier coordination, and compliance with shipping requirements to meet delivery expectations

To Land This Role:

• H.S. Diploma/G.E.D or equivalent relevant work experience required
• 1.5+ years of related experience working in a distribution environment
• Experience with automation within a distribution environment and experience in a high volume/high value distribution center is a plus
• Proficiency in warehouse management systems and Microsoft Office suite
• Demonstrated understanding of operational processes and workflows
• Excellent organizational and problem-solving skills with an ability to prioritize competing demands effectively
• Strong interpersonal skills and ability to establish, maintain, and leverage professional relationships at all levels to provide tailored and substantive support with a positive demeanor, always maintaining professionalism

• Excellent verbal and written communication skills
• Must have English proficiency (speaking and understanding)
• Able to lift and move up to 35 lbs
• Able to actively walk the warehouse floor; and stand for extended periods up to 12 hours
• Must be willing to work overtime as needed, including weekends and holidays

Why You'll Want to Join Our Team:

The Distribution Center (DC) Team is an exciting and collaborative group where innovation meets a personal touch. At our state-of-the art facility, joining this team means being part of a team that values the contributions of its members and works together to provide best-in-class service to our customers. To be an Employer of Choice, the DC is focused on creating a strong Employee Value Proposition centered on three key pillars: Developing Admired Leaders & High-Performing Teams, Creating a Great Employee Experience, and Performing with Excellence. If you're looking for a place where your efforts make a real impact, the DC Team is the perfect fit for you.

How We Work Together

• Adaptable We change before we have to
• Entrepreneurial We own it
• Collaborative There's no "I" in Tory
• Client & Brand Focused We put ourselves in Tory's shoes
• Live the Values We show up for each other