Venue Director I - Audio Visual, Event Technology

Venue Director I

Elevate your leadership career with Pinnacle Live in Orlando, lead exceptional teams, create unforgettable event experiences, and make your mark in a world-class hospitality market.

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you. Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

The Venue Director I is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best in class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.

Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in class customer service to internal and external stakeholders.

Ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities.

Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary

Maintain inventory integrity ensuring quality, functionality, organization and availability

Attend hotel meetings as necessary

Maintain a working knowledge of industry trends, tools and innovations

Develop and maintain strong relationships with venue partners

Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits

Ensure timely payment of all payables

Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs

Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle

Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement

Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills needed to run them

Provide technical support for events as necessary

Delegate tasks effectively as required

Comply with all safety protocols and standard operating procedures

Other duties as assigned.

Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

High School Graduate or equivalent

Three (3) years' management-level experience in the audio visual and/or hospitality industry preferred

Demonstrated experience aligning team members behind common goals

Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)

Planning ability; able to prioritize

Strong Technical aptitude

Excellent organizational skills

Demonstrated personnel management ability

Strong Interpersonal skills

Strong verbal and written communications skills

Strong customer focus

Strong team player orientation

Strong attention to detail

Professional appearance

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

sit at a desk

stand or walk for long periods, including up and down stairs

consistently bend and stoop

Use hands to hold, handle, or feel

reach with hands and arms

talk, hear and communicate.

lift up to 50 pounds occasionally

Performance based incentive plans on top of base salary

Generous time off with PTO, holidays and sick/personal days

401k with a contribution match

Insurances; health, vision, dental and more

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.