Call Center Specialist - H&V Call Center - Ft. Wright E1 - Full Time - Days

Job Description Answers phone calls and schedules patient care activities. Facilitate flow of information between physicians, patients, and clinical areas. Obtains and verifies appropriate personal, demographic, and financial information for the purposes of ensuring quality patient care through proper patient identification and maximum reimbursements for all billable clinical services rendered. Responsibilities Answers incoming telephone calls, schedules appointments, and directs incoming call questions appropriately through a warm transfer or EPIC electronic medical record (EMR) messaging functionality to the appropriate staff. Performs phone system/answering service functions and responds to patients, prospective patients, legal guardians, and POAs in a courteous, friendly manner. Manages daily patient and physician scheduling, optimizing patient satisfaction, provider template utilization, and treatment room utilization. Obtains, records, and updates personal and financial patient information per Medicare, State, and Federal guidelines, staying abreast of current insurance rules and policies. Manages various work queues in EPIC EMR as needed, verifies referrals, and performs pre-certifications as appropriate. Types, mails, and faxes correspondence such as patient letters and new patient paperwork. Prepares patient material or handouts as needed. Orders office supplies and maintains a clean area. All other duties as assigned. Qualifications Education: High School Diploma or equivalent. Years of Experience: One to three years of Customer Service experience. Medical office experience and one year of prior scheduling experience preferred. Required Skills and Knowledge: Mastery of copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel). Must be able to multi‑task and maintain confidentiality. Must pass skills assessment tests and possess the following skills: Strong verbal and social skills to facilitate respectful interactions with patients, physicians, and co‑workers in person or by telephone. Excellent customer service skills. Excellent computer skills to utilize Electronic Medical Records systems to find and print records, scan new records into the system, and use the Practice Management System to verify whether a patient has been seen, to enter registration data, and to scan insurance cards or other identification. Knowledge of health insurance coverage requirements. Basic math skills. Analytical skills to make decisions based on the facility and clinical situation at hand. Knowledge of and compliance with HIPAA privacy requirements. Licenses, Registrations & Certifications: None. #J-18808-Ljbffr The Christ Hospital Health Network