Employer Account Services Representative

Employee Account Services Representative

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Facility: East Broadway Occ Med

Location: Bismarck, ND

Address: 2603 E Broadway Ave, Bismarck, ND 58501, USA

Shift: 8 Hours - Day Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Salary Range: $16.50 - $26.50

Job Summary

The Employee Account Services Representative role supports Occupational Medicine activities related to business office operations. These responsibilities include, but are not limited to: charge entry, invoicing, payment posting, account reconciliation, aging follow-up, and billing issues resolution. The role supports system processes, workflow consistency, and third-party administrator coordination to ensure accurate service delivery and efficient business operations. Integrates system processes and standards for services, initiating company specific customization following Business Operations standards. Works accounts throughout the entire revenue cycle, which includes, but is not limited to, entering service charges, invoicing, payment posting, reconciling balances and collections. Provides additional business support to clients. Processes aging reports while diligently working aged accounts prior to sending to collections. Identifies and promptly resolves billing complaints. Demonstrates experience in diverse team environment, including coordination, problem solving and consensus building skills. Well-developed skills in interpersonal relationships, conflict resolution, customer service, coordination and collaboration are required. Able to perform essential duties without direct day-to-day management. Strong organizational skills and ability to learn various programs utilized in the health system. Must demonstrate proficiency in computer skills and use of multi-line telephone system. Ability to multi-task and perform a wide range of job duties related to business operations. May train and mentor new employees.

Qualifications

Associate degree in business/public relations preferred. Minimum of two years work experience in Occupational Health or business office required.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.