Inbound Support Specialists
$19 per hourApex Systems Inc
Inbound Support Specialist
We are seeking dedicated and empathetic Inbound Support Specialists to join our team. The ideal candidate will be responsible for handling inbound calls to assist members with their health insurance claims. This role requires providing clear and accurate information, offering guidance on claim submissions, and resolving any issues relating to members' claims. This position requires communication skills and the ability to handle sensitive information.
Key Responsibilities
- Take inbound calls from clients regarding their health insurance claims.
- Follow up with members on claim statuses, required documents, and any additional information needed.
- Assist members in understanding their health insurance coverage and claim processes.
- Provide detailed explanations of claims decisions and necessary next steps.
- Guide members through the process of submitting claims and appeals.
- Deliver customer service by actively listening to members' needs and concerns.
- Address and resolve member inquiries in a timely and professional manner.
- Ensure members feel supported and informed throughout their claims process.
- Accurately document all client interactions and updates in the company's CRM system.
- Prepare and maintain reports on call outcomes and client feedback.
- Follow up on unresolved issues and ensure they are addressed promptly.
- Adhere to company policies and procedures, including those related to privacy and confidentiality.
Required Qualifications
Education: High school diploma or equivalent is required.
Experience: Previous experience in a call center environment is required.
Technical Skills: Proficiency in using computer systems and navigating multiple software applications simultaneously is required.
Preferred Qualifications
- Associate or bachelor's degree.
- Experience in the healthcare or insurance industry.
- Knowledge of health insurance terminology, claims processing procedures, and regulatory requirements.
Compensation & Benefits
The pay rate for this position is $19.00 per hour. This is a contract-to-hire opportunity with a contract length of approximately 5 months. Additional benefits may be available to eligible employees.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex Systems$17 per hour
Job Title: Certified Peer Support Specialist Location: Southgate, MI Job Type: Full-Time/Part-Time Reports To: Karen Robinson Executive Director Job Summary The Certified Peer Support Specialist (CPSS) uses lived experience with mental health and/or substance use challenges...SuggestedFull timePart time- Job Title: Peer Support Specialist Job Status: Full-time Functional areas/departments where this position may be located: ~Community Health and Research Center Job Summary: Under general supervision, the Peer Support Coach uses intermediate skills obtained through...SuggestedFull timeWork at officeLocal areaTrial periodNight shift
$1,000 per month
...”, a highlight of the year for many Branchers. Branch's Agency Support Team Our Agency Support Team is committed to make it effortless... ...Provide prompt, easy-to-understand support to independent agents via inbound and outbound calls, chat, and email. Resolve standard servicing...SuggestedFull timeWork at officeRemote workWork from homeFlexible hours- Hope Network in Taylor, MI is seeking a Direct Support Professional (DSP) to help individuals achieve independence and engage in their community. You will support daily living activities, monitor safety, and assist with medical and developmental goals in a on-site setting...SuggestedFlexible hours
$50 - $60 per hour
Akkodis is seeking a Production Support Specialist for a client in Dearborn, MI. Rate Range: $50.00/hour to $60.00/hour; the rate may be negotiable based on experience, education, geographic location, and other factors. We are seeking an experienced SAP Production Support...SuggestedHourly payTemporary workLocal areaWork from home$27 - $32 per hour
Job Description About the Role We are seeking a reliable and proactive Production Support Specialist to support our high-tech production environment. In this role, you will ensure smooth material flow, timely replenishment, and uninterrupted production operations within...Hourly payRelocation package- ...Akkodis is seeking an IT Operations Support Specialist for a 12-month contract with a client located in Dearborn, MI. Title: IT Operations Support Specialist Duration: 12+ months Location - Dearborn, MI Pay Range: $34-36/hr on W2 All Inclusive (The rate may be negotiable...Contract workTemporary workLocal areaFlexible hoursShift workNight shiftWeekend work
- Judson Center in Dearborn, MI is seeking a Support Staff II for the Child Welfare - Building Community Partnerships program. The role provides general clerical and administrative support to the Director, Program Manager, and supervisors. You will handle records, data entry...
- Job Posting Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Homeland Security Investigations, in various locations. Salary: The salary range indicated in this announcement reflects...
$21 per hour
...Job Description Job Description Requisition Title: Escalation Support Specialist (Automotive Customer Support) (046T7) US-MI- DearbornDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As...Hourly payFull timeWork at officeRemote workMonday to ThursdayFlexible hoursShift work$98.73k
...units within the duty location(s) listed above. Learn more about this agency Duties Help In this position, you will support a Center of Excellence and Expertise (Center) and oversee the implementation of programs and policies related to a variety of...Permanent employmentFull timeTemporary workPart timeFor contractorsInternshipWork at officeLocal areaWork from home- ...Detroit Wayne Integrated Health Network seeks a dedicated Peer Support Specialist for Crisis Services. You will provide recovery-focused peer support, engage clients in partnership, and teach recovery and life skills to empower individuals in recovery. Under supervision...
- Miside in Detroit, MI is seeking an entry-level Peer Support Specialist (CPSS) to provide advocacy, outreach, and recovery-focused services to adults with severe and persistent mental illness. This role works on the treatment team and shares recovery experiences to inspire...
- MiSide Community Impact Network in Detroit, MI is seeking a staff-level Certified Peer Support Specialist to provide advocacy, outreach, and recovery-focused support to adults with severe mental illness. You will work both independently and as part of the treatment team...
- Centralcityhealth in Detroit, Michigan is seeking a Peer Support Specialist to provide crucial support services to clients facing mental illness, chronic health issues, or homelessness. You will act as a role model and patient advocate while assisting with resource management...
- Detroit Wayne Integrated Health Network seeks a Mobile Crisis Unit—Peer Support Specialist to provide recovery coaching and advocacy in Wayne County. The role supports individuals with SUD/mental health needs, collaborates with clinical teams, and helps connect clients...
$18.6 - $23.4 per hour
...candidate has a special ability to gain the trust and respect of the individuals we serve based on shared experiences. The Peer Support Specialist serves as a member of the interdisciplinary case management team by providing services for individuals experiencing serious...Hourly payTemporary workWork at officeLocal area- ...Job Description Job Description SUMMARY OF MAJOR FUNCTIONS: The Peer Support Specialist plays a crucial role in providing support and guidance to individuals facing mental health and substance use challenges. This position focuses on fostering a safe and supportive...Work at officeAfternoon shift
- ...Job Description Job Description Peer Support Specialist Crisis Services Pay Grade: 5 Under the general supervision of the Director of Crisis Services, the Peer Support Specialist – Crisis Services provides support and recovery training to individuals receiving...Flexible hours
- ...Job Description Job Description Summary: The Certified Peer Support Specialist, as part of the Well-Being team and in collaboration with the person served, will provide peer coaching while being responsible for assisting with assessment, case plan development...
$20 per hour
...primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 20... ...multidisciplinary healthcare team. The Peer Support Specialist provides peer support services to clients experiencing mental...Hourly payFull timeFlexible hours- ...Product Support Specialist Responsibilities: Troubleshoot and resolve issues, including identification of the root cause Proactive communication and follow-up with affected customers and partners Maintain a big picture mindset, as an incident may indicate...Work at officeShift work
$60k - $70k
...community change. Here, you’re not just building a career; you’re helping redefine the future of real estate investing. Product Support Specialist - Remote US or Canada As the face of our brand and the first-line support for our customers, you will become an expert...Remote work- ...agency, is seeking a Customer Service Representative for a fully remote position. You will handle inquiries, reservations, and general support for travel planning, in a fast-paced remote environment. The ideal candidate enjoys helping people, solving problems, and...Remote work
$23 per hour
DETROIT HISPANIC DEVELOPMENT CORPORATION JOB ANNOUNCEMENT POSITION TITLE : Student Support Specialist DEPARTMENT: Adult Education FUNDING : Workforce Innovation and Opportunity Act (WIOA) DIRECTLY RESPONSIBLE TO : Adult Education Manager LOCATION & SCHEDULE: 1211...Part time- NoGigiddy is seeking Technical Support Specialists for an entry-level role. No degree or prior experience is required, as comprehensive training will be provided. Your primary responsibility includes responding to and resolving technical inquiries, ensuring customer satisfaction...Remote jobHourly payFlexible hours
- Responsibilities Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and resolve advanced technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications...Work experience placementWork at officeRemote workWork from home
$18.6 - $23.4 per hour
Overview The Veteran Peer Support Specialist will play a crucial part in providing peer support to veterans, helping them navigate challenges related to their military service, transition to civilian life, and overall well-being. The ideal candidate is a veteran with a...Hourly payTemporary workImmediate start- Job Description Summary Delivers community support services to individuals impacted by a range of behavioral health issues, including substance use, trauma, and mental illness. Utilizes trauma-informed and person-centered approaches to promote maximum levels of independence...Work at office
$22 - $23 per hour
Peer Support Specialist, Assertive Community Treatment (ACT) - Detroit/Wayne County Job Category: Skilled Requisition Number: PEERS003126 Full-Time Locations Showing 1 location Detroit, MI 48215, USA Description What we are looking for: We are seeking candidates...Hourly payFull timeTemporary workWork at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Inbound Support Specialists. Be the first to apply!


