Director, Business Operations & Strategy

Director, Business Operations & Strategy

New York, New York, United States

Hi, we're Oscar. We're hiring a Director, Business Operations & Strategy to join our Provider Operations and Experience team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Director, Business Operations & Strategy is responsible for building the long-term operational roadmap and strategically tackles organizational challenges with rigor and tact. This role is a steward of process and sets a high operational bar with cross-functional stakeholders. The Director, Business Operations & Strategy is a connector of leadership communications across the company, specific to business process optimization and projects within the provider operations and experience space. This role is responsible for the execution of highly visible projects that ensure the success of cross-functional teams across Oscar. Additionally, this role is a bridge between the People team and the business, partnering on organizational structure and change management to enable continued high-performance and organizational success.

You will report into the SVP, Provider Operations and Experience.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $180,504 - $236,911 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses. Responsibilities:

• Interdisciplinary expertise in Oscar's core business priorities and objectives, especially as it pertains to provider operations and experience.
• Using a cross-functional lens and subject matter expertise, drive end-to-end operational excellence, measuring, monitoring, and executing to reduce operational and financial risk and to ensure efficient, repeatable processes leading to a sound program.
• Lead large, multiple cross-functional work groups that support and optimize end-to-end program process while improving visibility into internal processes
• Leverage subject matter expertise to drive targeted program standardization, operationalization, and issue resolution and/or root cause analysis efforts within while collaborating with key internal stakeholders to optimize efficiency, including training resources and other key process decisions
• Develop, present, and maintain executive reporting materials to educate, inform, and update senior leadership teams on programs, projects, and strategic provider contracting initiatives
• Apply subject matter expertise in methodologies, major terms, and associated operations required for program execution
• Identify risks and improvement opportunities to develop and implement new provider operations programs
• Maintain pulse on external trends and industry benchmarking to drive iterative solutions that support the evolving business and provider function
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 10+ years of experience in an operations, business strategy, or project management role
• 4+ years of experience in a high growth environment
• Critical thinking, evaluating and synthesizing information to action
• Excellent communication, providing clarity and confidence to key stakeholders
• Experience leading large-scale cross-functional initiatives within a healthcare organization
• Management consulting experience
• 4+ years of managing a team

This is an authentic Oscar Health job opportunity.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (View email address on click.appcast.io) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy .

Oscar Health is authorized to do business in many, but not all, states. If you are not located in or willing to relocate to a state where Oscar is registered, you will not be eligible for employment. The approved states for this role are listed in the job posting.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Oscar Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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