Technical Support Engineering Lead
Virtual Vocations Inc
Leading the technical support function for a developer-facing API platform, the full-time Technical Support Engineering Lead will troubleshoot complex technical issues, create support processes, and manage escalations while eventually overseeing a team of technical support engineers. Key responsibilities Lead technical support for APIs, SDKs, integrations, and enterprise deployments Troubleshoot and resolve complex customer and developer issues Create and improve escalation processes and support documentation Required qualifications 6+ years of experience in technical support engineering or a related technical customer-facing role 2+ years of experience leading support processes or technical support teams Experience supporting APIs, SDKs, SaaS platforms, or technical enterprise products Strong understanding of REST APIs, authentication, and cloud-based systems Experience creating troubleshooting guides and support documentation
Vacancy posted 1 hour ago
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