HVAC Service Dispatcher

Job Description

Job Description

Redmond's Complete Comfort | Lock Haven, PAWe are a family-owned & operated full-service HVAC, plumbing, & electrical company serving central PA. Our skilled, diverse team is committed to delivering exceptional services, from expert advice to top-tier maintenance and installation, all while fostering a supportive environment for professional growth.Why Work With Us?Join a company known for its integrity and commitment to positively impacting the community.We care about your well-being and support both your professional and personal needs, including your family.Be valued and challenged in a supportive environment where you can make a real difference in our community and customers' lives.Could-based dispatch software - We use Service Titan (no paper!)Consistent weekly pay scheduleHVAC Service Dispatcher:This position is the frontline support for customers, responsible for providing helpful information, answering inquiries, and addressing complaints in a professional and timely manner.Pay Range: $18.00 to $21.00 per hour | depending on experience Work Hours: 8:00am to 5:00pm | Monday to Friday | overtime as required Benefits:Health Insurance: Company covers 75% of the employee premium, 25% for dependentsRetirement Plan: IRA with 3% company match3 PTO / sick days 6 paid holidays + 2 paid floating holidays (Easter & your birthday)!40 hours paid vacationWhat You Will Be Doing: Respond to and direct incoming calls in a timely and professional manner while maintaining strong communication with customersAssist clients through phone, email, online messaging, and face-to-face interactions by providing helpful information about company products and servicesOrganize and manage service appointment schedulingCoordinate technician dispatching and daily routingHandle warranty submissions and equipment registrations accuratelyMaintain organized warranty and return documentation in both digital and paper formatsProcess warranty claims and keep all related files up to dateInform customers about available products, services, and company offeringsSupport outbound communication efforts, including confirmation calls, membership renewal follow-ups, and estimate follow-upsUpdate and maintain customer profiles, records, complaints, and communication historyDeliver exceptional customer service and ensure a positive customer experienceUtilize ServiceTitan CRM and dispatch software daily for scheduling, customer management, and workflow trackingWhat We Are Looking For: High school diploma or equivalent1 + year of customer service experience Proficient in basic computer applications, including Microsoft Word, Excel, and OutlookProfessional, courteous, and approachable attitude when assisting customersStrong written and verbal communication abilitiesExcellent customer support and relationship-building skillsStrong attention to detail with accurate typing and data entry capabilitiesCapable of handling multiple tasks while resolving issues efficientlyPrevious experience or familiarity with the HVAC or plumbing field is considered an asset