Lab Support Senior Engineer

Job Description

Lab Support Senior Engineer

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways - from installing and maintaining servers and storage equipment within the fast-paced AI lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What's more, they work with engineering teams to create hardware configuration test plans in support of software and AI solutions development.

What you'll achieve
As a Lab Support Senior Engineer, you will be responsible for

• Deploying innovative solutions and infrastructure for the product development engineering team and supporting their needs in the product development life cycle
• You will partner with various teams in product engineering teams to understand their needs for infrastructure and solutions and deploy hardware, install, and configure network, manage software, troubleshoot across the stack (hardware, OS, network, software)
• You will be responsible for building and supporting development and testing environments in our Next Generation Engineering Lab Infrastructure program for unstructured and file storage products.

You will:

• Be the SME for Shared Services Lab Operations Engineering team
• Partner with the Product Engineering team in creating solutions for their requirements and needs
• Build and support development and testing environments consisting of storage products, servers and switches
• Manage inventory and asset database
• Lead a team in executing large projects and programs
• Develop and document processes needed in Lab Operations
• Mentor other lab support engineers on various technologies

Essential Requirements

• Deep knowledge of various hardware platforms, especially Dell PowerEdge platform
• Hands on experience in deploying hardware - rack, stack, cable, install and configure
• Practical experience with scale out architecture, preferably - installation, configuration, and troubleshooting
• Hands on experience with networking products - Cisco, Arista, Dell switches
• Physical installation of hardware
• Technical configurations of systems (storage, operating systems, top of rack switches)
• Asset Management and inventory control
• Expertise in using ticketing tools like ServiceNow
• Experience in enterprise infrastructure monitoring tools
• Communication across various stakeholders
• Ability to bring consensus between teams and competing priorities
• Great customer service skills - doing everything to help the customer to resolve the issue and finding RCA
• Experience with Agile Scrum development process
• Experience in using scrum at scale in shared services model
• Experience to automate the deployments - preferably Infrastructure as Code
• Knowledge and experience in building infrastructure automation
• Knowledge and experience in using AI tools to monitor infrastructure services

Desirable Requirements

• Ability to translate business needs into technical requirements
• Creating workable solutions for complex scenarios
• Mentor and train less experienced engineers
• ServiceNow/ Jira
• PowerSwitch administration (OS10 / Sonic)
• Windows/Linux system management
• Powerscale / ECS administration
• Infrastructure Automation

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is 96,800.00 - 145,000.00 USD Annual

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 6/1/2026

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.