Revenue Cycle Operations Analyst

Overview This role is responsible for the configuration, rollout, and support of Revenue Cycle applications with a focus on Epic systems. Responsibilities include business and systems analysis, requirements definition and documentation, system design, issue resolution, and ensuring optimal performance of revenue cycle workflows within the Epic environment. The analyst communicates with system end-users and Revenue Cycle stakeholders to understand issues, implement solutions, and drive continuous improvement. Responsibilities Provide systematic daily support to health system management teams within Revenue Cycle. Support the business, technical, and operational needs of Revenue Cycle departments, including Patient Access, Patient Accounts, Health Information Management, and Finance. Focus on a balanced approach to systems considering organizational needs, human factors, and technology. Define problems, identify requirements, visualize solutions, and gain user involvement. Interpret a variety of instructions furnished in written, oral, diagram or schedule form. (40%) Coordinate project implementations, system upgrades, break/fix issues, training, and quality assurance processes. Conduct root cause analysis to arrive at conclusions and coordinate with other analysts to document and resolve problems. Assist in system functional and user acceptance testing. (20%) Design, build, test, implement, and support Epic software related to Revenue Cycle workflows. Contribute to small to medium tasks/projects independently and participate in larger initiatives with Senior Analysts or project teams. Update stakeholders on progress on assigned tasks, projects, and issues. (20%) Function as a liaison between Information Technology, systems vendors, and Revenue Cycle departments. (10%) Communicate effectively and confidently. Negotiate tactfully and diplomatically when needed. Present information and respond to questions from hospital managers, staff, QI teams, physicians, clinics, coworkers, and other customers. Communicate via telephone and messaging. (10%) Other duties as assigned or requested. Qualifications Minimum Epic proficient or certified within one year of hire date 3-5 years healthcare revenue cycle experience Preferred Bachelor's degree Certified Revenue Cycle Specialist or higher 1-3 years of systems administration experience within one or more modules of Epic Healthcare experience; system implementation; Epic or other healthcare financial information experience; electronic claims system experience Compliance and Notice Disclaimer: The job description indicates the general nature and essential duties and responsibilities of work performed by employees within this job title and may not contain a comprehensive list of all duties, responsibilities, and qualifications. Compliance Requirement: This job adheres to ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. Data and Privacy: Employees may have access to confidential information and must comply with HIPAA and the company's privacy policies and information security policy. Code of Conduct: Employees must comply with the company's Code of Business Conduct, including applicable laws, rules, regulations, and training requirements. Pay Minimum: $31.02 Maximum: $48.54 Note: Base pay is determined by qualifications, experience, contributions, internal equity, market, and business considerations. Geographic differentials may apply in certain locations. Highmark Health and its affiliates prohibit discrimination against qualified individuals and protected classes. For accessibility or application assistance, contact HR Services Online at View email address on click.appcast.io. California Consumer Privacy Act notices apply to employees, contractors, and applicants. Req ID: J284765 #J-18808-Ljbffr