IT Technician

Job Duties

• Address issues with operating systems
• Fix users' problems with computer hardware/software
• Maintain and troubleshoot workstations, printers, scanners, etc.
• Upgrade and modify applications
• Create new users in Active Directory
• Troubleshoot Networking Issues
• Coordinate with 3rd parties (Internet providers, printer companies etc.)
• Troubleshoot email issues in Office 365

Education

• High School Diploma (or equivalent)
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft MS-900

Qualification

• Prior MSP experience supporting multiple client environments
• Hands-on time with NinjaRMM, IT Glue, Salesforce, or similar MSP tooling
• Basic networking knowledge (DNS, DHCP, Wi-Fi troubleshooting); Fortinet/FortiGate familiarity is a plus
• Some PowerShell or command-line comfort
• macOS / MDM exposure alongside Windows
• Working knowledge of Windows 10/11 and Microsoft 365
• Familiarity with Active Directory or Entra ID basics — users, groups, licenses, MFA
• Reliable transportation to our Van Alstyne, TX office (this role is fully in-office, not remote or hybrid)

Skill

• Exhibits patience
• Good computer skills
• Performs well under stress
• Excellent communication skills
• Works well with others
• Ability to escalate a case outside of your skillset

Compensation

45,000-60,000 Per Year

Position Type

Full-Time

Benefits

Paid time off,Disability and long term insurance,Healthcare,Dental and Vision Insurance,Comp time for Overtime,401(k)with 4% Match