Phlebotomy Lead

Industry: Level: Job Family: Location: Company: The Wright Center for Women's Health Level: Lead Job Family: Location: Naperville, IL Compensation: About Us For More Information website: thewrightobgyn.com email: View email address on click.appcast.io phone number: View phone number on click.appcast.io Technical This role requires someone with strong technical phlebotomy skills, high attention to detail, and a leadership mindset focused on safety, efficiency, and personalized care. Leadership The Phlebotomy Lead will serve as the point person for anything that touches the lab: specimen collection, processing, quality control, laboratory service provider, troubleshooting issues, and educating the team. Responsibilities Team Leadership & Education. Offer education to the team and guests around lab processes, expectations, and results-related workflows. Work closely with clinical, ANS, ultrasound, and FOH teams to ensure smooth guest flow across all diagnostic services. Maintain strict adherence to safety standards, infection control, and proper specimen handling protocols. Maintain lab equipment, supply inventory, and ensure readiness at all times. Maintain open communication with providers regarding lab-related questions, urgent draws, or special testing needs. Serve as the primary liaison with laboratory service provider for courier schedules, supply ordering, unresolved specimen questions, and workflow optimization. Ensure all tubes, requisitions, orders, and documentation are completed accurately and error-free. Provide concierge-level care by preparing guests, explaining procedures, and ensuring comfort throughout the experience. Train and support team members performing phlebotomy or lab-related tasks to ensure accuracy and consistency. Oversee all processes related to specimen collection, labeling, processing, packaging, and timely transfer to laboratory service provider. Identify opportunities to improve efficiency, reduce errors, and streamline lab workflows. Perform high-quality blood draws with precision, gentleness, and compassion. Reinforce best practices, provide ongoing coaching, and uphold TWC’s clinical and guest-service standards. Uphold precise chain-of-custody policies to protect sample integrity and guest safety. Requirements Experience leading or training others is preferred. Ability to troubleshoot issues independently and maintain calm in a fast-paced environment. Certified phlebotomist or clinical professional with extensive phlebotomy experience. Strong knowledge of lab processes, specimen handling, and safety protocols. Skills & Qualifications Exceptional attention to detail- especially with labeling, documentation, and order entry. Alignment with TWC’s core values: Entrepreneurial, Growth-minded, Extreme Attention to Detail, Compassionate, and Committed to Exceeding Expectations. Excellent communication skills and a compassionate, guest-centered approach. #J-18808-Ljbffr The Wright Center for Women's Health