Billing Coordinator

Job Posting Title:
Billing Coordinator

Req ID:
10158366

Job Description:

Job Overview

The Billing Coordinator serves as a critical liaison between Disney and its third-party travel and hospitality partners, providing operational, accounting, and payment support across travel agencies, hotels, car rental providers, and other travel-related vendors. This role is responsible for researching and resolving financial and operational disputes, supporting invoice and payment processes, maintaining vendor and system data, and ensuring accurate reconciliation of third-party transactions. Cast Members collaborate directly with travel agencies, hotel partners, car rental vendors, and internal stakeholders through high-volume shared mailboxes, providing exceptional service while navigating multiple front-of-house systems, SAP, and accounting processes. Success in this role requires strong analytical skills, attention to detail, problem-solving abilities, and the ability to build effective relationships with a diverse network of internal and external business partners.

Responsibilities

• Research and resolve third-party travel agency, hotel, and vendor payment disputes, including processing commission checks
  
• Process checks requests for declined refund authorizations
  
• Support partner hotel invoice reviews, contract interpretation, payment setup, and vendor maintenance.
  
• Process and reconcile car rental payments and billing activity for Walt Disney World, Disneyland Resort, and Aulani
  
• Investigate booking discrepancies, commission inquiries, payment adjustments, and billing variances.
  
• Establish and maintain third-party vendor and product setups.
  
• Communicate directly with travel agencies, hotel partners, and other third-party vendors to address inquiries and ensure timely resolution.
  
• Utilize and efficiently navigate multiple operational systems to support accounting processes, reconciliations, and issue resolution.
  
• Manage high-volume correspondence through shared mailboxes while maintaining a high level of customer service and accuracy.
  
• Work with both Internal and External Partners.
  
• Coordinate with appropriate areas to ensure vendor feedback is shared timely and accurately.
  
• Cast members are encouraged to speak with their leader about this opportunity and gain support prior to submitting an application.
  

Basic Qualifications

• Exceptional ability to respond and resolve inquiries in a high-volume environment
  
• Ability to effectively manage and resolve conflicts while maintaining positive relationships with internal and external partners
  
  
• Strong negotiation and organizational skills
  
• Ability to work with diverse personalities and function in a team environment
  
• Strong computer proficiency, including typing skills and ability to multitask between projects and multiple systems
  
• High proficiency in ability to learn and use Disney systems, including TBX Acct MGR, TBX (WDW & DLR), CAPQ and SAP, Business Objects, LILO, Hotel Experience, DREAMS, Zendesk, Horizon, Galaxy (DLR)
  
• Familiar and general understanding of SAP account coding
  
• Strong ability using Microsoft Office applications, including Excel, Word, Outlook and Teams
  
• Ability to ensure client satisfaction (internal/external) and provide timely and appropriate response
  
• Ability to handle confidential financial information
  
• Excellent communication and comprehension skills, both verbal and written
  
• Promote collaboration through peer support, knowledge sharing, and cross-functional relationship building
  
• Ability to manage and prioritize multiple responsibilities and provide required follow-up
  
• Ability to be flexible with work schedule, including weekends and holidays
  
• For Disney Central Cast members: No more than one F/O (Falling Behind/Off Track) in Presenteeism in the last six months, and no more than one reprimand within the last six months
  

Preferred Qualifications

• Minimum three years of employment with The Walt Disney Company, as well as solid knowledge of Disney nomenclature and company history
  
• Deep knowledge of Walt Disney World products and services
  
• Bilingual skills to include Spanish and Portuguese
  

Required Education

• High school diploma or equivalent

No posting statement

Job Posting Segment:
Commercial Strategy

Job Posting Primary Business:
Disney Destinations Sales Solutions (WDW)

Primary Job Posting Category:
Accounts Payable & Receivable

Employment Type:
Full time

Primary City, State, Region, Postal Code:
Orlando, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:
2026-08-28