Operational Risk - Assistant Manager

We are seeking a proactive, analytical, and highly organized Operational Risk – Assistant Manager to join our Operational Risk Management team. This role is ideal for a professional who enjoys solving complex business challenges, leading cross-functional initiatives, and strengthening enterprise risk management practices.

The Operational Risk – Assistant Manager will play a key role in identifying and mitigating operational risk across the organization while partnering with business leaders to enhance internal controls, improve processes, and support strategic risk initiatives. This position combines operational risk expertise with project management responsibilities, making it an excellent opportunity for someone who thrives in a collaborative, fast-paced environment.

Key Responsibilities

Operational Risk Management

• Execute and facilitate operational risk management activities, including risk and control assessments, control documentation, testing, issue management, and remediation tracking.
• Evaluate operational risks across business functions and recommend practical, risk-based solutions to strengthen controls and improve operational resilience.
• Monitor changes in the organization's business activities and risk profile, identifying emerging risks and recommending appropriate mitigation strategies.
• Develop, maintain, and enhance operational risk policies, procedures, and governance documentation.
• Analyze operational risk events, identify root causes, and partner with stakeholders to implement sustainable corrective actions.

Project & Program Management

• Lead cross-functional operational risk initiatives from planning through execution, ensuring projects are completed on time and within scope.
• Develop detailed project plans, establish milestones, manage dependencies, and provide regular status updates to leadership.
• Coordinate with business partners across multiple departments to drive successful implementation of risk management initiatives.
• Identify project risks and proactively develop mitigation strategies to ensure successful delivery.

Governance, Reporting & Compliance

• Prepare timely and accurate operational risk reporting for executive leadership and other internal stakeholders.
• Coordinate the annual SOC 1 audit process, including oversight of external auditors and management of quarterly bridge letter activities.
• Support the organization's corporate insurance program, including policy administration, risk assessments, and renewal activities.
• Evaluate changes in business operations and recommend enhancements to the global insurance program as appropriate.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Risk Management, or a related field.
• 3–8 years of experience in operational risk, internal audit, external audit, enterprise risk management, or a related discipline.
• Experience within financial services, banking, asset management, insurance, or other regulated industries is preferred but not required.
• Experience leading cross-functional projects and collaborating with multiple stakeholders.

Desired Skills & Competencies

Analytical & Critical Thinking

• Strong analytical and problem-solving skills with the ability to assess complex situations and develop practical, risk-based recommendations.
• Ability to evaluate large amounts of information, identify trends, and connect risks across business functions.
• Sound judgment and confidence making decisions in evolving or ambiguous environments.

Project Management & Execution

• Excellent organizational and time management skills with the ability to prioritize multiple initiatives simultaneously.
• Proven ability to manage projects from initiation through completion while maintaining attention to detail and meeting deadlines.
• Strong planning, coordination, and follow-through capabilities.

Leadership & Collaboration

• Effective communicator with strong interpersonal and relationship-building skills.
• Ability to influence stakeholders across all levels of the organization without direct authority.
• Demonstrates accountability, ownership, and a collaborative approach to achieving business objectives.

Initiative & Results Orientation

• Self-starter with a strong sense of urgency and accountability.
• Comfortable working independently while contributing as part of a collaborative team.
• Continuously seeks opportunities to improve processes, strengthen controls, and drive operational excellence.