Front Desk Manager/Guest Services Manager

divh2Front Desk Supervisor/h2pWe provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service./ph3Job Summary/h3pResponsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic customer service smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position./ph3Responsibilities:/h3ulliEnsure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members./liliScheduling/managing the front desk team./liliWorking with the other departments to create a clean transition in communications./liliAddress all guest concerns and ensure follow up is complete/liliAssist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations./liliSupervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner./li/ulh3Qualifications:/h3ulliHighly organized./liliMust possess a thorough knowledge of guest service and satisfaction./liliRequires good communication skills, both verbal and written./liliMost tasks are performed in a team environment with the employee acting as a team leader./liliMust possess basic computational ability./liliMust possess basic computer skills./li/ulh3Benefits/Perks:/h3ulliMedical, Dental, and Vision Insurance Options/liliPaid time off and 401(k) for full-time employees/liliAll employees get discounts on hotels across the country/liliOpportunities for bonuses each month/liliDailyPay: access to your already earned wages before payday/li/ulpZMC Hotels is a dynamic hotel management company with over fifty years in the industry and a growing portfolio of diverse and thriving properties. Known for our commitment to our guests and to our employees, as well as our reinvestment in our properties and the communities we serve, ZMC Hotels is committed to finding and developing creative, enthusiastic leaders and employees who share our passion for hospitality and for optimizing the guest experience./ppZMC Hotels offers excellent benefits and opportunities for advancement, with a host of exciting cities to live and work. So, whether youre an established hospitality professional looking for growth, new to the industry seeking steady employment, or a college student just starting out or seeking seasonal employment with flexible hours, theres a great career ahead of you at ZMC Hotels!/p/div