Guest Service Representative

Benefits:

Employee discounts

Paid time off

Training & development

About the Role: Comfort Inn in Camp Verde, Arizona, is looking for a friendly and motivated Guest Service Representative to join our team! This is a great opportunity to be the face of our hotel, creating memorable experiences for every guest who walks through our doors. If you love working with people and thrive in a fast-paced hospitality environment, professionally managed by Integrity Lodging, we want to hear from you!

About Us: Comfort Inn Camp Verde is a proud member of the Choice Hotels family, conveniently located in the heart of Arizona's Verde Valley near beautiful attractions like Montezuma Castle and the Verde River. Guests love us for our comfortable accommodations, warm service, and unbeatable location. Our team enjoys a supportive work environment where hospitality isn’t just a job — it’s a passion.

Responsibilities:

Greet and welcome guests upon arrival, ensuring a warm and professional check-in experience

Process reservations, check-ins, and check-outs accurately using hotel management software

Handle guest inquiries, requests, and complaints promptly and professionally

Process payments, issue room keys, and maintain accurate guest account records

Communicate with housekeeping and maintenance teams to ensure guest satisfaction

Provide local area information and recommendations to enhance the guest experience

Maintain a clean, organized, and welcoming front desk environment

Requirements:

Previous customer service or front desk experience preferred, hospitality experience a plus

Strong communication and interpersonal skills with a guest-first attitude

Ability to multitask and remain calm in a fast-paced environment

Basic computer proficiency; hotel property management system (PMS) experience is a bonus

Availability to work flexible shifts including evenings, weekends, and holidays

Reliable, punctual, and professional in appearance and demeanor

High school diploma or equivalent required