Guest Service Representative
Comfort In -Camp Verde Arizona
Benefits:
Employee discounts
Paid time off
Training & development
About the Role: Comfort Inn in Camp Verde, Arizona, is looking for a friendly and motivated Guest Service Representative to join our team! This is a great opportunity to be the face of our hotel, creating memorable experiences for every guest who walks through our doors. If you love working with people and thrive in a fast-paced hospitality environment, professionally managed by Integrity Lodging, we want to hear from you!
About Us: Comfort Inn Camp Verde is a proud member of the Choice Hotels family, conveniently located in the heart of Arizona's Verde Valley near beautiful attractions like Montezuma Castle and the Verde River. Guests love us for our comfortable accommodations, warm service, and unbeatable location. Our team enjoys a supportive work environment where hospitality isn’t just a job — it’s a passion.
Responsibilities:
Greet and welcome guests upon arrival, ensuring a warm and professional check-in experience
Process reservations, check-ins, and check-outs accurately using hotel management software
Handle guest inquiries, requests, and complaints promptly and professionally
Process payments, issue room keys, and maintain accurate guest account records
Communicate with housekeeping and maintenance teams to ensure guest satisfaction
Provide local area information and recommendations to enhance the guest experience
Maintain a clean, organized, and welcoming front desk environment
Requirements:
Previous customer service or front desk experience preferred, hospitality experience a plus
Strong communication and interpersonal skills with a guest-first attitude
Ability to multitask and remain calm in a fast-paced environment
Basic computer proficiency; hotel property management system (PMS) experience is a bonus
Availability to work flexible shifts including evenings, weekends, and holidays
Reliable, punctual, and professional in appearance and demeanor
High school diploma or equivalent required
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