Manager, Team Member Experience

Manager of Team Member ExperienceAs a Manager of Team Member Experience at Cooper’s Hawk, you’ll play a vital role in shaping the journey of our Team Members—from their first day to every milestone along the way. As a standard bearer of the brand, you’ll lead initiatives that attract, connect, engage, and retain top talent, all while promoting our company values and supporting the growth of our business. With a focus on hiring, training, onboarding, recognition, engagement, talent development, and HR support, you’ll help create a workplace where Team Members feel valued, supported, and inspired.What You Will Get50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private EventsMonthly Complimentary Wine Tasting for TwoMedical, Prescription, Dental, Vision and Telehealth plus Wellness Discount401(k) with Company MatchHealth & Flexible Savings Accounts- Health and Dependent CareLong-Term Disability; Voluntary Short-Term DisabilityBasic Life and AD&D Insurance (with option to purchase additional coverage)Paid Parental LeavePaid Time OffAccess to Team Member Relief ProgramWellness and Mental Health Support“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and servicesTeam Member Rewards, Milestone Recognition and Referral BonusesCareer Development OpportunitiesHow You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in placeMaintain applicant tracking systems and ensure internal job postings are visible to current Team MembersEnsure onboarding and offboarding processes are timely, organized, and positiveParticipate in orientations and ensure training materials and uniforms are availableOwn What You See: Take responsibility, jump in, and do what needs to be done.Collaborate with trainers and managers to ensure training programs are executed and standards are metDrive the new-hire onboarding check-in process to ensure department managers conduct 2-week and 45 day check in. 90-day check-in is conducted by the GM/EKMTrack and analyze time-in-position data and identify training and development opportunitiesEnsure compliance with HR systems, certifications, and break policiesStay in Sync: Communicate often, move with your team, and keep service flowing.Attend Community and manager meetings to stay aligned with team needsObserve new Team Members on shift and provide feedback to support successPartner with department managers and HR to coordinate leaves of absence and return-to-work transitionsShare engagement and retention insights with the GM and Area DirectorPartner with managers to identify internal talent for hourly leadership rolesFollow policies, systems, and standards and ensure others are doing the sameMake It Personal: Be genuine, listen well, and tailor the experience.Conduct Stay Interviews and gather feedback to improve the Team Member experienceProvide guidance on Paylocity functions and benefits utilizationEnsure Team Members feel heard, supported, engaged and celebratedAdd a Touch: Go beyond the expected to create memorable moments.Promote a culture of fun and recognition through celebrations, events, and milestonesCoordinate charity events and community involvement opportunitiesLead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updatesCelebrate Team Member achievements and life eventsInteract with Guests and Team Members in the restaurant to ensure uncompromising hospitalityWhat You Will BringMust represent Cooper's Hawk ValuesMust be at least 21 years of ageMust have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or have previous management experience with another restaurant conceptMust have a passion for hospitalityHas knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurantIs able to communicate clearly and effectively with strong interpersonal and leadership skillsHas the ability to multi-task and work effectively in a fast-paced environmentMaintains basic knowledge of first aid and handling emergenciesHas the ability to work flexible shifts and schedules, inclusive of weekends and some holidaysHas the ability to perform essential functions to company standards with reasonable accommodationMust be able to read, write and understand EnglishMust be able to lift and carry up to 50 lbs.Must be able to stand for at least 10 hours per shiftMust have the ability to work 50-60 hours per weekAbility to work flexible shifts and schedules, inclusive of weekends and some holidaysCooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.About UsCooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.