Manager, Experience Researcher

Position Summary Lead UX Experience Researcher Role Overview: An expert experience leader with multi-facet role to drive customer centric mindset for creating products & solutions for various business units and develop capabilities and skills of the experience team: As a Lead Experience Researcher for Deloitte DT-US Product Engineering team, you will work with a creative group in a dynamic and fast-paced environment. Strategically design, plan, and execute user research studies and analyze behavioral metrics to paint a complete picture of our users to drive design decisions and user experience priorities. This role requires a proven track record of user research strategy and execution using a deep toolbox of methodologies to explore behavior, workflow and motivations of our users. Passion for blending qualitative and quantitative research to inform design strategy, rapid prototyping, and iterative testing for continuous improvement essential. Join us in shaping the future of design! Recruiting for this role ends on 10/31/2026. Work you'll do As a Manager, Experience Researcher on the DT-US Product Engineering team, you will be responsible for: Defining and leading research strategies for digital products, including mobile experiences, across the product development lifecycle.Planning and conducting qualitative and quantitative research using methods such as interviews, usability testing, surveys, ethnography, concept evaluation, and behavioral analysis to generate actionable insights.Translating research findings into personas, recommendations, dashboards, and success metrics that inform product strategy, design decisions, and roadmap priorities.Partnering with product managers, designers, engineers, and other stakeholders to prioritize research topics, facilitate workshops, and connect teams to user needs.Leading research workstreams across multiple products, mentoring team members, and helping strengthen research practices across the experience community. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to meet deadlinesAbility to mentor and provide clear guidance to others The team US Deloitte Technology Product Engineering modernizes software and product delivery through a scalable, outcome-focused model that supports Deloitte’s businesses, service lines, and internal operations. As Deloitte’s primary internal development organization, the team builds and delivers digital products that help the organization operate effectively and lead in the market. Product Engineering is known for delivering innovative solutions with measurable impact and a strong focus on quality, collaboration, and continuous improvement. Qualifications Required: Bachelor’s degree in Cognitive Psychology, Experimental Psychology, Human-Computer Interaction, Human Factors, Psychology, or a related field8+ years of experience conducting user research for digital products, including mobile experiencesExperience using qualitative and quantitative research methods, including interviews, ethnography, usability testing, surveys, card sorting, concept evaluation, and mobile testingExperience translating research findings into product strategy, design recommendations, personas, and prioritized opportunitiesExperience analyzing behavioral data, product usage metrics, survey results, and usability findings, including creation of dashboards or reportingAbility to lead research workstreams and mentor researchers or cross-functional team membersAbility to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.Limited immigration sponsorship may be available.Candidates must be located within a commutable distance to one of the select locations available for this roleAbility to work in your local office at a minimum of 3 days per week Preferred: Advanced degree in Cognitive Psychology, Experimental Psychology, Human-Computer Interaction, Human Factors, Psychology, or a related fieldExperience facilitating workshops using design-thinking or similar methodsExperience conducting generative, iterative, and post-launch research across the product development lifecycleExperience partnering with cross-functional product teams that include product management, design, and engineeringExperience supporting enterprise platforms, internal tools, or large-scale digital productsExperience using behavioral analytics to evaluate search behavior, feature engagement, user pathways, or similar product metrics The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $232,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. EA_ExpHire

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#LI-Remote Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 362837 Job ID 362837 Engineering and Product | UX and DesignSame job available in 5 locations