Program Manager, Service Operations
Full-time
Tesla
What To Expect
Tesla is seeking a highly motivated Service Program Manager to own and transform the Customer Scheduling Flow for our North America Service Operations Team. The Service Operations team ensures Tesla owners enjoy a seamless service experience that matches the innovation of their vehicles. We partner with North America field teams and internal departments to deliver the highest level of service while supporting Tesla's operational and financial goals. This is a dedicated, high-impact role focused on two critical objectives: Reducing the Tesla-initiated cancel/reschedule rate and simplifying the end-to-end scheduling experience for customers and internal teams. What You'll Do Serve as the dedicated program manager accountable for customer scheduling performance metrics, with a primary focus on reducing Tesla-initiated cancellations and reschedulesConduct deep-dive analyses to identify why cancellations and reschedules occur—whether due to parts availability, technician capacity, system limitations, or communication gapsStructure pilots, define success criteria, track results, iterate quickly, and scale successful interventions across North AmericaIdentify friction points in the scheduling flow and partner with Product, Engineering, and Field teams to streamline the processPartner with Business Analytics to develop dashboards that provide real-time insight into scheduling health and cancellation driversManage stakeholder relationships across Service Operations, Field Leadership, Parts, Logistics, and Technology teams to remove blockers and ensure coordinated executionPartner with Training teams to educate field users on new processes and tools; ensure changes are understood and sustained. Balance operational realities with an unwavering focus on customer experience; represent the voice of the customer in all decisions What You'll Bring 3+ years of experience managing cross-functional programs in a customer-facing organization (automotive, logistics, hospitality, or similar industries preferred)Proven track record of solving complex operational problems with measurable resultsComfortable diving into data, identifying patterns, and translating insights into action (Excel proficiency required; SQL or BI tools a plus)Experience driving process changes through ambiguity and ensuring adoption at scaleAbility to manage multiple workstreams, competing priorities, and tight timelines without sacrificing quality. Skilled at building relationships and driving alignment across HQ and Field teams with varying prioritiesSelf-starter who thrives in fast-paced, high-accountability environments. Deep understanding of how operational decisions impact the customer experienceWillingness to travel up to 25% of the time to engage with field teams and observe operations firsthand Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program , Tesla
Tesla is seeking a highly motivated Service Program Manager to own and transform the Customer Scheduling Flow for our North America Service Operations Team. The Service Operations team ensures Tesla owners enjoy a seamless service experience that matches the innovation of their vehicles. We partner with North America field teams and internal departments to deliver the highest level of service while supporting Tesla's operational and financial goals. This is a dedicated, high-impact role focused on two critical objectives: Reducing the Tesla-initiated cancel/reschedule rate and simplifying the end-to-end scheduling experience for customers and internal teams. What You'll Do Serve as the dedicated program manager accountable for customer scheduling performance metrics, with a primary focus on reducing Tesla-initiated cancellations and reschedulesConduct deep-dive analyses to identify why cancellations and reschedules occur—whether due to parts availability, technician capacity, system limitations, or communication gapsStructure pilots, define success criteria, track results, iterate quickly, and scale successful interventions across North AmericaIdentify friction points in the scheduling flow and partner with Product, Engineering, and Field teams to streamline the processPartner with Business Analytics to develop dashboards that provide real-time insight into scheduling health and cancellation driversManage stakeholder relationships across Service Operations, Field Leadership, Parts, Logistics, and Technology teams to remove blockers and ensure coordinated executionPartner with Training teams to educate field users on new processes and tools; ensure changes are understood and sustained. Balance operational realities with an unwavering focus on customer experience; represent the voice of the customer in all decisions What You'll Bring 3+ years of experience managing cross-functional programs in a customer-facing organization (automotive, logistics, hospitality, or similar industries preferred)Proven track record of solving complex operational problems with measurable resultsComfortable diving into data, identifying patterns, and translating insights into action (Excel proficiency required; SQL or BI tools a plus)Experience driving process changes through ambiguity and ensuring adoption at scaleAbility to manage multiple workstreams, competing priorities, and tight timelines without sacrificing quality. Skilled at building relationships and driving alignment across HQ and Field teams with varying prioritiesSelf-starter who thrives in fast-paced, high-accountability environments. Deep understanding of how operational decisions impact the customer experienceWillingness to travel up to 25% of the time to engage with field teams and observe operations firsthand Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program , Tesla
Vacancy posted 10 days ago
Similar jobs that could be interesting for youBased on the Program Manager, Service Operations in Texas vacancy
$90.1k - $209.5k
Oracle Cloud Infrastructure (OCI) is seeking a Principal Program Manager to lead strategic operational improvement initiatives within our Repair Services organization. This role will focus on improving repair quality, reducing failure rates, optimizing vendor performance...SuggestedContract workTemporary workFlexible hours- ...What To Expect Tesla is seeking a highly motivated Service Program Manager to own and transform the Customer Scheduling Flow for our North America Service Operations Team. The Service Operations team ensures Tesla owners enjoy a seamless service experience that matches...SuggestedHourly payFull timeTemporary workFlexible hours
Tesla
Texas10 days ago $90.1k - $209.5k
...Principal Program Manager Oracle Cloud Infrastructure (OCI) is seeking a Principal Program Manager to lead strategic operational improvement initiatives within our Repair Services organization. This role will focus on improving repair quality, reducing failure rates...SuggestedContract workTemporary workFlexible hours$115.6k - $160k
...& Development team is searching for a Sr. Program Manager, Distribution Centers & Food Production to join our Facility Operations Support team.In this role, you will lead strategic... .... Second, we need to deliver this level of service while minimizing cost and maintaining...SuggestedApprenticeshipWorldwideFlexible hours- ...The Robotaxi Engineering and Operations team is at the center of product... ...the goals of the Robotaxi program, with a focus on delivering exceptional... ...feedback tools or self-service portalsMonitor key... ...Business, Engineering, Operations Management, or a related field, or equivalent...SuggestedHourly payFull timeTemporary workFlexible hours
Tesla
Texas23 days ago - Traveling Program EHS Manager - Self Perform Operations Lead Self Perform Operations (SPO) Environmental Health & Safety (EH&S) program. Partner with SPO leadership and staff to enforce company EH&S policies and procedures. Dotted line managerial responsibility for project...Permanent employmentTemporary workFor contractorsFor subcontractorWork at officeLocal areaLong distanceFlexible hours
$74.2k - $129.8k
...computing, this is the place to be. We are seeking a Site Operations Program Manager that partners with site leadership and executive assistants... ...Manage relationships with catering vendors, facilities service providers, and event suppliers. Define SLAs, and pricing to...InternshipWork at officeWorldwideFlexible hoursDay shift$163k - $236k
...equivalent practical experience. 5 years of experience in program management. Experience with data analysis, bug fixing, and utilizing tracking... ...intelligence platform and bug dashboards to resolve operational issues. Experience in technical program management, requirements...Remote work- ...Expect In this role, you will own program outcomes for internal Facilities Operations software used across Tesla... ...accountable for delivery of change management, safety, reliability, event tracking... ...insurance, theft & legal services, and pet insurance Weight Loss and...Hourly payFull timeTemporary workFlexible hours
Tesla
Texas5 days ago $136k - $196k
...one or more measurement implementation programs and ensuring that they are fully integrated... ...comms on program status and impact.Manage stakeholder relationships with cross-functional... ...for all support and media and technical services for customers big and small across our...Worldwide$171.6k - $338.3k
...Learning Business Process as a Service (LBPaaS) offering provides... ...-driven, end-to-end learning operations model that goes far beyond traditional... ...a highly driven Senior Manager to lead the growth and... ...Work you'll do As a Package, Program & Solution Management professional...Local areaVisa sponsorship$80k - $110k
...VIRTUAL - US Texas Division: Solutions Job Posting Title: Program Manager, Operations Support - 116797 Time Type: Full Time POSITION... ...colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their...Full timeWork at officeLocal areaRelocationFlexible hoursNight shiftAfternoon shiftDSV - Global Transport and Logistics
Austin, TXmore than 2 months ago- The Program Manager, Fleet Operations is responsible for managing the strategic direction, governance, and execution of fleet operations programs across... ...efficiency, safety, compliance, cost management, and service readiness. The Program Manager serves as the enterprise...Full timeWork at officeWorldwide
Vestas
Houston, TX15 days ago - ...accretive acquisitions and organic growth. Position Summary Program Manager, Learning Operations serves as the owner of the learning intake framework,... ...Coordinate execution across L&D, HRIS, and shared services Leverage HR Operations PMO tools, including Monday.com...
- ...Robotics: Fathom Robotics provides operations, maintenance, training, and applied engineering services for uncrewed maritime systems... ...and commercial defense programs. We have multiple active projects... ...Robotics is hiring a Program Manager to own the full lifecycle of select...Full timeContract workFor contractorsWork at officeFlexible hoursShift workDay shift
$146k - $236.5k
...success where your work truly matters.Job SummaryAs the Senior Program Manager - AI Self-Service & Partner Knowledge Transformation, you will lead the evolution of the Worldwide Partner Services operating model. Reporting directly to the Director, Worldwide Partner Program...Full timeWork at officeRemote workWorldwideVisa sponsorshipWork visa- Program Manager, Regulatory Operations 26007996 Bring your passion to Texas Health so we are Better + Together Work location: Texas Health Dallas, 82... ...North Texas. We're an 875-bed, Magnet-designated, full-service hospital serving our community in and around Dallas since...Full time
- ...ROLE: We are seeking a highly organized and results-driven Program Manager - Partner Operations to lead strategic initiatives and operational... ...headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive...
$88k - $130k
Shield AI is looking for a Project Manager based in Dallas, Texas, to lead complex programs for their unmanned aerial vehicles. The role involves planning and executing logistics, managing budgets, and engaging with cross-functional teams. With required qualifications...- AMD in Austin, TX is seeking a Program Manager - Partner Operations to lead onboarding and data governance initiatives across partner ecosystems. You’ll drive cross-functional improvements, collaborate with sales and BD teams, and ensure scalable, compliant processes....
$159k - $230k
...mitigating OEM supply constraints, and managing integrator (CM) capacity planning to align... ...experience.5 years of experience in program or project management.Experience driving... ...center hardware products or supply chain operations. A problem isn’t truly solved until it’s...Contract work- ...producer in the Eagle Ford basin and a scaled operator in each of the Permian and Uinta basins.... ...strategy focused on cash flow, risk management and returns. Through disciplined and... ...systems strategy supporting Operations Services functions (e.g., Health, Safety & Environmental...Full time
- Firefly Aerospace seeks a Facilities Manager to own day-to-day operations at its Cedar Park site in the... ...staff and coordinating with outsourced services to keep building systems, safety, and... .... You will develop repeatable programs, manage the site budget, and establish...
- Program Manager of Substance Use Services Under the direction of the Director of Behavioral Health Services, the Program Manager of Substance Use Services... ..., listening, counseling clients and patients, and operating computers and applicable software. Ability to screen...Contract workWork at officeLocal areaImmediate start
- 0000000922.PROGRAM MANAGER IV.PERSONNEL/CIVIL SERVICE DEPARTMENT Trending Job Description Performs advanced managerial work overseeing the operational planning, establishment, execution, and evaluation of a program or project typically consisting of a set of closely related...Full timeWork at office
- ...rewards, recognition, and respect Position Summary: The Operations Manager Development Program is designed to immerse high-potential leaders in all... ...chain model and the operational disciplines that drive service excellence, profitability, and execution of the financial...RelocationAll shifts
$100k
...RISC-V compute. This role supports our CVP of Operations by turning priorities into execution, driving cross-functional programs forward, and making sure important work does... ....Coordinate across operations program managers to integrate sales & operations, headcount,...Permanent employment- 45927BR Extended Job Title: Program Manager - Summer Operations & Recruitment Position Description: Designs, implements and manages an assigned... ...of full-time staff by Administration & Business Services. The Program Manager is also responsible for support of...Full timeSummer workSummer internshipWork at officeShift work
Texas Tech University
Lubbock, TX2 days ago - ...is responsible for overseeing the operational frameworks of both parking services and customer service within Auxiliary... ...Off, available day one Retirement Programs through the Teacher Retirement... ...regulations. Collaborates, monitors, manages and oversees the creation of the...Full timeContract workLocal area
UT Southwestern
Dallas, TX14 days ago $108k - $162k
...future of commerce, this is the place for you. The Senior Manager, Global Services, is responsible for leading Global Service Managers... ...Services organization. This role oversees team performance, operational processes, and service delivery to ensure a best-in-class...Work at officeLocal area3 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Program Manager, Service Operations. Be the first to apply!
Related searches
- program coordinator Texas
- project portfolio manager Texas
- nutrition program coordinator Texas
- director program management Texas
- program manager full time Texas
- senior program manager Texas
- amazon program manager Texas
- aba program supervisor Texas
- service program manager Texas
- director of program services Texas