Per Diem Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  Caring. Connecting. Growing together. 

Per Diem Patient Care Coordinator:  Under general supervision, serves as a liaison between patients, families/guests, and clinical staff. Greets, directs, and admits patients in friendly, caring and efficient manner. Ensures confidentiality of medical records and releases medical information following established Clinic policies and procedures. Is aware of the Surgery Centers as a whole and knows where patients, staff and physicians are on an ongoing basis to facilitate communications. 

Schedule : This position is per diem, Monday - Friday. Employees are required to work a minimum of 1 shift per week, any of our 10-hour shift schedules during our normal business hours of 5:45AM- 5:30PM PST.

Location:  Our office is located at 3927 Rucker Ave, Everett, WA 98201.

We offer 1 - 3 weeks of on-the-job training. The hours of the training will be aligned with your schedule  

Primary Responsibilities:

• Greets patients in prompt, helpful, friendly manner
• Admits patients, verifies and updates necessary information using Epic/OpTime system. May include paper documentation
• Attentive to the patients and guests in waiting room, rounding on an as-needed basis to notify of delays in schedules and surgical/procedural status as directed by the operating room
• Works directly with the post-anesthesia care areas to direct patient guests/family to the patient bedside as requested
• Confirms with patient guests/family or ride services, if not present in the waiting room, to ensure patients have appropriate and timely transportation from the Surgery Center
• Prioritizes tasks and has ability to manage multiple duties at once
• Answers incoming telephone calls in a timely manner
• Screens telephone calls - give routing, non-medical information to patients in preparation for their visit
• Takes brief, clear, complete messages
• Distribute and communicate messages/pertinent information to appropriate staff in a timely manner
• Acts as a resource to staff, patients, and families
• Keeping stock of ASC office supplies
• Prepares needed paperwork for next day surgery cases, ensuring all paperwork is complete and available prior to the patient arriving
• Creates forms and documents for Surgery Center staff as requested
• Once care is complete, collects and prepares all ASC thin chart paperwork to be scanned into the patient's surgical encounter within the electronic medical record
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma/GED or equivalent experience
• 1+ years of experience working with customers in a fast-paced environment
• Flexible to cover shifts at short notice
• Ability to work 1 shift per week, any of our 10-hour shift schedules during our normal business hours of 5:45AM- 5:30PM PST. Our office is located at 3927 RUCKER AVE Everett WA 98201

Preferred Qualifications:

• 1+ years of experience with Microsoft Word, Microsoft Excel and Microsoft Outlook
• Experience working within the health care Industry and with health care insurance, working in a hospital, physician's office or medical clinic setting
• A clerical or administrative support background
• Knowledge of medical terminology 
• 2+ years of work experience as Receptionist in Medical setting

Soft Skills: 

• Ability to work independently and as a team, and maintain good judgment and accountability 
• Demonstrated ability to work well with health care providers 
• Strong organizational and time management skills 
• Ability to multi-task and prioritize tasks to meet all deadlines 
• Ability to work well under pressure in a fast-paced environment 
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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