Pharmacy Customer Service Associate

Walgreens Boots Alliance

Tucson, AZ

Job Description

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

External Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Pharmacy Customer Service Associate in Tucson, AZ vacancy

Front Desk Receptionist/Sales Associate
$14.2 - $30 per hour
...Job Description Job Description GUEST SERVICE ASSOCIATE $14.20-$30/HR We are seeking Sales Rockstars to join our team in the historic... ...for growth What We're Looking For: Top notch customer service and sales skills Open minded and excited to learn...
Suggested
European Wax Center - Tucson Speedway
Tucson, AZ
2 days ago
Customer Service Associate
$15.5 per hour
...Customer Service Associate Starting hiring pay at: $15.50 As an important part of our team, Customer Service Associates impact all areas... ...benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability,...
Suggested
Hourly pay
Temporary work
Casual work
Immediate start
All shifts
Flexible hours
Shift work
Raising Cane's
Tucson, AZ
6 days ago
Customer Service Associate
...Description Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register,... ...customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by...
Suggested
Work experience placement
Seasonal work
Local area
Flexible hours
Shift work
Afternoon shift
Walgreens Boots Alliance
Tucson, AZ
4 days ago
Sales Coordinator- Ulta AZ 1 PT
...needs across all assigned stores Clientele and recruit new customers by providing an elevated and personalized customer experience through... ...a spirit of teamwork and cooperation. Providing excellent service to both retailer and customers Confidence in successfully providing...
Suggested
Flexible hours
Afternoon shift
Weekday work
Walgreens Boots Alliance
Tucson, AZ
4 days ago
Sales and Service Agent Remote
$69k
...to help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance...
Suggested
Remote job
Work from home
Flexible hours
HMG Careers
Rincon, AZ
more than 2 months ago
Listing/Sales Coordinator
...administrative functions to provide support to customers, agents, sales management and... ...records. Verify information with sales associates to ensure accurate listings. # Provide... ...communication skills with an excellent customer-service focus. Effective analytical and...
Work at office
Local area
Home office
Flexible hours
LONG Building Technologies
Tucson, AZ
10 hours ago
Customer Service Associate West Central
$13 - $20 per hour
...appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned... ...difficult situations, you have great tact and charm. As a Customer Service Associate, you will be interacting with Hertz rental car customers...
Worldwide
Flexible hours
The Hertz Corporation
Tucson, AZ
4 days ago
Sales Coordinator
...experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail,... ...transformative experiences and exceptional memories. Our associate journey begins and ends with a positive work environment and...
Temporary work
Work at office
Flexible hours
Weekend work
Afternoon shift
Grand View Lodge
Tucson, AZ
1 day ago
Customer Service Associate West Central
$13 - $20 per hour
...Customer Service Associate Do you like to have different types of assignments and variety in your work? Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like...
Flexible hours
Hertz
Tucson, AZ
4 days ago
Account Sales Representative (Entry-level)
$70k
...deliver cutting-edge business solutions backed by exceptional service. From office technology and managed IT to software and security... ...makers · Learn POA’s technology solutions and how they solve customer challenges · Develop proposals tailored to each client’s needs...
Full time
Contract work
Work at office
Local area
Pacific Office Automation
Tucson, AZ
16 days ago
Front Office Receptionist
$15 - $18 per hour
...Description Job Description Salary: $15-$18 Front Office Receptionist (No Experience Required Training Provided | Excellent Customer Service a Must) Start Your Career in Healthcare with Arizona Eye Consultants Do you enjoy helping people, providing excellent...
Full time
Immediate start
Arizona Eye Consultants
Tucson, AZ
3 days ago
Chiropractic Receptionist
...companies and attorneys. Request patient records and have a strong follow up system. Highly detail orientated, Tech Savvy Customer service skills -maintains professionalism under pressure. Spanish speaking preferred but not required. Medical and Dental...
Work at office
casabona chiropractic
Tucson, AZ
26 days ago
Front Desk Agent
...check-in/check-out processes and attentive coordination of guest services. Primary Responsibilities: Guest Registration & Check-Out... ...of all hotel events and functions during your shift. Customer Service & Support: Respond to guest requests and inquiries in...
Local area
Shift work
Night shift
Hilton
Tucson, AZ
15 days ago
Office Assistant
...The Roman Catholic Diocese of Tucson. Process all daily operations of the office, filing, requisition of supplies, and other services. Works collaboratively in a positive, friendly, and professional manner with all employees and with others served. Display...
Part time
Live in
Work at office
Afternoon shift
Roman Catholic Diocese of Tucson
Tucson, AZ
10 hours ago
Sales Associate / Customer Service Representative
$15 - $16 per hour
...In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients. Here at Drybar Tucson, you will join a fun and supportive team that enjoys learning from each...
Hourly pay
Flexible hours
Shift work
Drybar Shops
Tucson, AZ
2 days ago
Front Desk Receptionist
Job Description Job Description Greet and chick-in patients, collect co-pays and such, schedule any appointments needed at time of check-out.
PIMA LUNG & SLEEP PC
Tucson, AZ
7 days ago
Behavioral Health Receptionist
$16 per hour
...family therapy, along with a range of supportive mental health services designed to help clients build resilience, improve well-being,... ...High school diploma or equivalent Proven experience in a customer service role, preferably multiple years in a medical or behavioral...
Full time
Temporary work
Currently hiring
Work at office
Local area
Entune Behavioral Health
Tucson, AZ
27 days ago
Hotel Front Desk Agent (Full-Time)
$17.5 per hour
...well path. Responsibilities At Canyon Ranch our Guest Services Representatives are the direct connect to our guests and the... ...Services). Responsible for providing a high level of attention and customer service to all internal and external clients. Schedule (...
Hourly pay
Full time
Immediate start
Night shift
Canyon Ranch
Tucson, AZ
12 days ago
Office Assistant - PT (Reid Park Zoo)
$17.65 - $20.3 per hour
...conservation, the Zoo is Accredited by the Association of Zoos and Aquariums (AZA) and... ...candidate is detail-oriented, dependable, customer-focused, and comfortable working with office... ...procedures Deliver excellent customer service in all interactions Follow all Zoo...
Hourly pay
Part time
Work at office
Local area
Reid Park Zoo
Tucson, AZ
15 days ago
Receptionist
...Maintain digital and physical filing systems with accuracy and efficency coordinate with other departments to deliver exceptional service to our clients Position reports to the Regional Manager. Ensure the reception area is clean, organized, and welcoming...
Full time
For contractors
Work at office
EXCAVATING & ELITE SOLUTIONS LLC
Tucson, AZ
27 days ago
Front Desk Receptionist for busy pain practice
...confidentiality at all times Assist with scanning, filing, faxing, and other administrative tasks as needed Provide excellent customer service and help address patient questions or concerns Qualifications High school diploma or equivalent Previous experience...
Work at office
The Pain Center of Arizona
Tucson, AZ
11 days ago
Office Assistant
$18 - $20 per hour
...wide range of responsibilities that come with the role. It highlights the dynamic nature of the position and the shared commitment to maintaining high standards while delivering thoughtful, high-quality service to our clients. Learn about us atkinghornlaw.com....
Full time
Work at office
Monday to Friday
Flexible hours
Kinghorn Law
Tucson, AZ
7 days ago
Office Assistant
...Insurance Paid Time Off Life Insurance Pay On Demand Bonus structure What Will Our Office Manager Do? Customer Service/Scheduling Ensure all communication is sent in a timely manner according to policy Answer and screen incoming phone calls...
Work at office
Local area
All shifts
Senior Helpers - Tucson
Tucson, AZ
15 days ago
Customer Sales Representative
...for Fortune 500 clients. We specialize in brand representation, customer acquisition, and driving measurable growth through face-to-face... ...customers, building rapport, educating them on products/services, and closing sales. If you’re someone who loves working with...
Weekly pay
Temporary work
Currently hiring
Flexible hours
Agnb Consulting Inc
Tucson, AZ
3 days ago
FRONT DESK AGENT
...as directed Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.... ...in a prompt, efficient, and friendly manner. Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable...
Shift work
Weekend work
Weekday work
TownePlace Suites Tucson Williams Centre
Tucson, AZ
4 days ago
Customer Sales Agent
$17 per hour
...and advance. What do we expect from you as part of this team? You will engage with business customers through inbound calls, identifying their connectivity and service needs while delivering a consultative sales experience. By leveraging your product knowledge, you...
Hourly pay
Start working today
Work at office
Afni
Tucson, AZ
3 days ago
Front Desk Agent
...Position Overview: Responsible for providing excellent, memorable guest service to all guests while maintaining outstanding professionalism that reflects the Company's commitment to creating memories for its guests, staff and shareholders. The incumbent is a service...
Temporary work
Flexible hours
Shift work
Grand View Lodge
Tucson, AZ
1 day ago
Health Assistant/Office Clerk for the 2026/2027 SY
$18.4 - $19.53 per hour
...general supervision of the Health Coordinator, School Nurse, performs clerical work of routine difficulty and provides daily health services to students and staff when needed Essential Functions: (Essential functions, as defined under the Americans with...
Hourly pay
Work at office
Monday to Friday
Catalina Foothills School District
Tucson, AZ
3 days ago
FRONT DESK AGENT- PART TIME
...as directed Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.... ...in a prompt, efficient, and friendly manner. Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable...
Part time
Shift work
Weekend work
Texas Western Hospitality Group
Tucson, AZ
10 hours ago
Medical Receptionist
Job Description Job Description Busy ophthalmology office looking for a front office receptionist who is motivated to learn and become an important part of our healthcare team. Position includes answering incoming calls, scheduling appointments, checking patients in...
Work at office
Cornea Associates
Tucson, AZ
9 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Pharmacy Customer Service Associate. Be the first to apply!