Clinical Nurse Liaison - Optum Infusion IG, BIO - Remote

Clinical Nurse Liaison, RNOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Clinical Nurse Liaison, RN is responsible for patient education and strategic oversight in support of our sales strategy. This RN will work directly with sales to process Optum infusion referrals within the hospital system, serve as a key resource and effectively anticipates the needs of the customers and patients to develop solutions for their needs. This position requires sales training as directed by the Regional Sales Director.If you are located in Western US, you will have the flexibility to work remotely as you take on some tough challenges.Primary Responsibilities:Conduct welcome calls and provide patient education on therapy, monitoring, and side effects; ensure patient is provided with the updates and tools they need for successful infusions both during our intake process and once on serviceMaintain and grow provider relationships and provide responsive customer service with assigned accountsConduct initial clinical assessment based on clinical information provided.Assist in creating letters of medical necessity as well as provide assistance the office/patient with the necessary clinical evidence to overturn a denialAssist sales representatives in ensuring assigned referrals result in a start of careManage clinical and account liaison team providing leadership/mentorship through regular 1:1 check ins and development callsLead regular cadence of meetings to foster a positive team culture and learn from best practicesFacilitate, along with Sales RRVP, all hiring, training and onboarding of Clinical Liaisons and maintain ongoing competency checkoffs as requiredField training and coaching by working alongside liaisons as determined by sales leadership teamCollaborate with regional leadership on development of growth strategies and initiativesManage metrics associated with defined roles and responsibilityYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:Current, unrestricted RN license in the state of practice2+ years of experience working with laptops and/or tablets - including the ability to type and talk at the same time and toggle between multiple applications1+ years of experience in a Clinical Liaison role1+ years of leadership and/or management experience1+ years of clinical educator experienceAbility to travel within local assigned territory up to 50%; minimal overnight travel to occurPreferred Qualifications:2+ years of home healthcare experience1+ years of sales and customer service experienceKnowledge of the Infusion Nursing standards (INS) and nursing processMeets expectations on most recent Common ReviewDemonstrated effective communication and teaching skills with patients, family members, and other staff membersProven understanding of business goals and sales strategy to build uponDemonstrated ability to solve complex problems and develop innovative solutionsDemonstrated ability to work autonomously, managing own workload and seeking out opportunities to expand service opportunities*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.