Voice/Data Engineer

Voice/Data Engineer The Voice/Data Engineer directs and participates in all activities related to the selection and installation of telephone facilities and special on-premises equipment that will meet the customer's communication requirements. The Voice/Data Engineer is responsible for all technology and connectivity involving telecommunications and data networks. The Voice/Data Engineer will typically specialize in telephony and data interfaces and systems that have proprietary functions within the communications area of a corporation/business. General wiring excluded, the Voice/Data Engineer ensures that any specialized conduit or wiring is properly deployed and installed according to code. The Voice/Data Engineer is also an expert in audio/visual, teleconferencing, and voice mail equipment. Often times, the Voice/Data Engineer is specialized or is certified in a particular piece of equipment. Role Description: Provide first level support in the IT communications group Support / Maintenance / Service Desk requests Monitor and support the performance of all network infrastructure Utilize Solarwinds ORION to research & diagnose problems Provide front-line interaction with the User Community Support Adds/Moves/Changes VOIP Phone system Network connectivity Provide post implementation break/fix support Other network projects as assigned Perform root cause analysis, debugging, and problem resolution Follow Change Management processes and procedures Create and maintain requirements, documentation, and procedures Develop and maintain configuration documentation Communicate both verbally and in writing with managers, other network support staff and with business unit users Perform capability/knowledge transfer to staff Possess excellent interpersonal and communication skills Required Skills: Cisco Route/Switch – 2-3 Years 2 year college degree or equivalent technical study CCNA route/switch & CCNA voice or equivalent technical knowledge Experience/Expertise in the following areas: Cisco Route/Switch (Configuration & Troubleshooting) Cisco Unified Communications: Call Manager (latest version); Unity; Presence; Voice Gateways; Phones; ATAs Network monitoring/management systems Nortel PBX - Option 81/61/11 – Nortel; Command line Solarwinds Orion (latest version) Cisco WAAS Cisco WCS – wireless bridging & Aps Cisco Nexus Switches Digi Terminal Servers Cisco IPICS 2.2(1) & 4.x ; Cisco 809 cellular routers Microsoft Office Products All your information will be kept confidential according to EEO guidelines. vTech Solution