SR Loan Servicing Administrator

Job Description

Job Description

Why Join the Sikorsky Credit Union Team?

Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 7 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow!

If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.

Working at Sikorsky Credit Union has its benefits. You’ll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position.

General Summary:

The Senior Loan Servicing Administrator validates the accuracy of all loan-level data on the core servicing platform in order to ensure error-free member statements, regulatory filings, credit bureau reporting and credit union financials. This person also communicates with members, designated service providers and colleagues at all levels to provide best-in-class service.

1. Receives incoming calls from members and resolves all questions/concerns in a manner that is acceptable to the member and in accordance with Credit Union policies and procedures.
2. Employs critical thinking skills to perform accurate and timely account research, reconciliation, resolve complex servicing issues, member inquiries and complaint resolution.
3. Performs significant Quality Control functions in a back-up capacity: conducts a formal review of loan documentation for completeness and accuracy, identifies loan booking errors in Fiserv DNA, manages the lien perfection & lien release process, processes vehicle titles and tracks receipt of recorded mortgages, and follows up with Loan Origination staff to ensure resolution of post-closing documentation exceptions.
4. Consistently works to achieve expert-level knowledge of SFCU loan products, core servicing system functionality and compliance rules (BSA, RESPA, Dodd Frank, Biggert-Waters Flood Act, HMDA, SCRA) in order to service loans in conformity with industry-wide best practices.
5. Administers escrow accounts for the mortgage loan portfolio. Process and monitor payments for property taxes, mortgage insurance premiums, homeowners' insurance, and flood insurance. Perform annual escrow analyses, calculating both shortages and surpluses. Research and resolve any discrepancies related to escrow accounts. Prepare reports and maintain servicing documentation and procedures. Additionally, monitor total loss claims and coordinate with the vendor as necessary.
6. Assist with projects as needed and offers suggestions to build workflow efficiencies.
7. Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors.
8. Keeps abreast of industry developments including, but not limited to, changes in regulations and technology.
9. Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.
10. Performs additional duties as required.

Essential Skills, Knowledge and Requirements:

1. High school diploma or equivalent. College coursework strongly preferred. Will consider experience in lieu of college coursework. Fiserv DNA experience is a plus.
2. 3-5 years of Loan Servicing or Underwriting experience with a bank, credit union or loan servicer.
3. Working knowledge of consumer loan products, title concepts, basic Escrow concepts, mortgage lending, lien perfection, Consumer Compliance rules including BSA, RESPA, Dodd Frank, Biggert-Waters Flood Act, HMDA and SCRA. Basic Project management skills.
4. Strong analytical / math and communication skills with an acute sense of urgency. Must be able to read & understand standard consumer loan documentation, manage time & prioritize effectively. Keen attention to detail with the ability to adapt easily to change with a desire to provide best-in-class service to the member.
5. Proficiency in Word and Excel. Familiarity with Summit and web-based applications a plus.

Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.