Relationship Manager

Relationship ManagerDrawbridge is the leading cybersecurity platform built specifically for alternative investment firms. We provide hedge funds, private equity firms, and family offices enterprise-grade security without the enterprise complexity — protecting capital, satisfying LP due diligence, and keeping regulatory examiners at bay. Our clients don't have a CISO. They have Drawbridge.We're growing, and the relationships we build with clients are at the center of how we retain and grow revenue. We're looking for a Relationship Manager who understands that deeply.At Drawbridge, the relationship is as important as the product. Our clients — COOs, CFOs, CCOs, and Managing Partners at some of the most sophisticated investment firms in the world — don't have time for vendor check-ins. They have time for trusted advisors who show up with a point of view, help them make sense of a complex regulatory and threat environment, and make them look smart in front of their stakeholders.That's the job. As a Relationship Manager, you'll own a book of alternative investment firm clients across hedge funds, private equity firms, and family offices. You'll engage proactively, lead with outcomes, and become the trusted advisor those clients turn to when cybersecurity intersects with capital raising, regulatory scrutiny, or operational risk.Your success is measured by Net Revenue Retention. The way you drive it is by ensuring every client in your book can clearly articulate the value they're getting from Drawbridge — and confidently justify that investment to their partners, boards, and LPs.Build and own executive relationshipsDevelop and maintain trusted relationships across multiple stakeholders at each client — operational contacts who use the program day-to-day and executive sponsors who make renewal decisionsEarn the right to be in the room when it matters: regulatory exams, LP due diligence cycles, board-level risk conversationsShow up in person when the moment calls for it — client visits are a core part of this role, not an exceptionLead with outcomes, not activityFrame every client interaction around business impact: capital protected, regulatory exposure addressed, operational continuity improvedHelp clients translate security program progress into language their LPs, boards, and regulators can understandEnsure clients can articulate the value and outcomes they're receiving from Drawbridge — and have the narrative to justify that investment internallyMaintain a clear, current view of what has been delivered for every account — and what's coming nextProactively manage the health of your bookSurface risk early. Clients who feel heard and see value don't churn — clients who go quiet do. Monitor engagement signals and act on them before they become problemsPrioritize your outreach around account health, not just renewal datesPartner with internal Client Success and technical colleagues who support delivery — you lead the relationship, they support the depthLeverage internal AI tools to stay ahead of your book: surface engagement gaps, synthesize client context, and move faster without sacrificing qualityGrow the bookIdentify and advance expansion opportunities across the Drawbridge platform as clients' needs evolveCollaborate with the sales team on referrals and portfolio company introductions — particularly within PE firm relationshipsOwn the commercial side of renewals: timeline management, stakeholder alignment, and negotiationContribute to the teamSubmit accurate renewal forecasts on a weekly basis with clear notes on risk — forecasting is how the team gets ahead of churn, not reacts to itBring market intelligence back from client conversations: LP due diligence trends, regulatory exam themes, competitive positioning signalsHelp build the playbook — this is a team that is scaling, and your experience shapes how the function evolvesWhat We're Looking ForExperience3–6 years in a client-facing role — relationship management, account management, or customer success — ideally at a SaaS, fintech, or financial services firmDemonstrated ownership of a book of business with NRR or retention accountabilityBackground in alternative investment management (hedge fund, PE, or family office operations) or cybersecurity/enterprise SaaS — we'll train the other sideSkillsAn exceptionally strong communicator — you can run a meeting with a Managing Partner, write a follow-up that gets forwarded to the CFO, and make a complex risk landscape feel manageableComfortable presenting data-driven findings and translating them into business terms for non-technical audiencesCommercially sharp — you understand the difference between a happy client and a retained client, and you manage toward bothComfortable leveraging AI tools as part of your daily workflow — using them to work more efficiently, prepare more thoroughly, and stay ahead of a large book without sacrificing the quality of the relationshipDispositionYou're proactive by default. You don't wait for a client to raise a concern — you surface it firstYou're genuinely curious about your clients' businesses: how they raise capital, how they manage regulatory exposure, what keeps their COO up at nightYou build trust by showing up consistently and delivering on what you say you willNice to HaveFamiliarity with SEC examination preparedness, Reg S-P, or LP due diligence processesExperience working alongside technical delivery teams (solutions engineers, vCISOs, or similar)Background in alternative investment operations — fund administration, compliance, technologyPrior experience at a cybersecurity, GRC, or compliance SaaS companyHands-on experience using AI tools (Copilot, Claude, or similar) to manage client communications, synthesize account context, or accelerate workflow at scaleWhat Success Looks Like90 days: You know your book. You've connected with every client, you have a clear view of each account's health, and you've identified where attention is most needed.6 months: Clients are hearing from you proactively. At-risk accounts have a plan. You're advancing expansion conversations without being prompted.12 months: Clients think of you as their advisor — not their vendor's rep. Your NRR reflects that. You're contributing to how the RM team operates, not just executing within it.Why DrawbridgeWork with a client base that is genuinely underserved and where the stakes are real — alternative investment firms are high-value targets, and most don't have the infrastructure to respond without a partner like DrawbridgeJoin a team that is building the RM playbook, not inheriting one — your contributions shape how this function growsCompetitive base + performance compensation tied to NRRHybrid in New York or Boston with regular client travelDrawbridge is an equal opportunity employer committed to building a diverse and inclusive team.