Community Liaison

Job Description

Job Description

The Problem

Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.

What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.

We are developing all of it. The care, the science, the technology.

Who We Are

Amae Health is a Series B, venture-backed Public Benefit Corporation delivering specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics nationwide.

Our integrated model brings psychiatry, therapy, primary care, dietitians, and community support together under one roof. Leading health systems—including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit —collaborate with us to expand this level of care.

Alongside care delivery, we are building the science and technology the field has long lacked—proprietary clinical protocols, novel measurement, and an AI-driven data platform designed for severe mental illness.

The impact: fewer hospitalizations, greater stability, and more people living meaningful lives in their communities.

The Team

We are clinicians, operators, technologists, and scientists who chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system—we are redefining it.

Every function—finance, product, people, growth, technology—exists to serve one goal: better outcomes for the people we care for.

The Role

Amae Health is seeking an energetic and resourceful Community Liaison to join our Community Engagement Team. This full-time role requires a home address within the Raleigh, NC region. You'll build and maintain strong relationships with community stakeholders and champion Amae's mission to deliver compassionate, comprehensive mental health services to individuals with serious mental illness.

What You Will Work On

Community Outreach & Referral Partner Development (80%)

• Actively manage and grow patient referrals in your region through systematic outreach to existing provider partners
• Identify and develop new potential referral sources to grow Amae's presence
• Coordinate rapid responses to urgent patient situations, collaborating with hospital systems, social workers, and providers
• Work closely with clinical staff to ensure referred patients are connected with appropriate care
• Serve as a visible, trusted ambassador for Amae Health in the community

Planning, Collaboration, & Documentation (20%)

• Track outreach activity, referral outcomes, and pipeline in CRM to meet or exceed enrollment targets
• Develop quarterly market plans in collaboration with clinical and leadership teams
• Participate in weekly team meetings; complete documentation accurately and on time

What You'll Have

• 3+ years of client or customer-facing experience with defined engagement targets
• Proven track record of building a referral base and relationships in business development, sales, community outreach, or referral management
• Knowledge of and passion for mental health and wellness
• Excellent oral and written communication skills, including strong public speaking ability
• Reliable transportation and ability to travel throughout the Raleigh region
• General computer proficiency and ability to learn tools like Google Suite, Slack, and CRM systems

What We're Building

Most healthcare companies ask you to optimize an existing system. We're building one that has never existed.

• A national care model designed for the highest-acuity patients in behavioral health.
• Precision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment.
• A clinical operating system that integrates longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer.
• New science and measurement frameworks to define what real outcomes look like in SMI.
• A health-system partnership model proving coordinated SMI care can work at scale.

Compensation & Benefits

Amae Health is committed to fair and equitable compensation practices. Base salary range for this role is $64,000-$80,000 per year plus incentive bonus, and will be adjusted to market cost. Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. We'll share specifics during the interview process.

Amae Health is building the care platform, the precision medicine, and the frontier science that severe mental illness has never had. If you want to be part of creating something this hard and this important, something that has never been done, we'd like to talk.

What We Value

• We center care in all we do. Empathy is not a brand value. It's how we make clinical decisions, build products, and treat each other.
• We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.
• We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.
• Your job isn't done until the job is done. We close gaps, we follow through, and we don't hide behind titles or org charts.
• We win together and fail together.  We own outcomes as a team. We learn fast. We don't do blame.
• We hustle with humility.  Speed matters. So does integrity. We assume best intent and stay grounded in the mission.