Credit & Collections Specialist (USA)
Axelon
Job Description
Job Description
Job Title: Credit & Collections Specialist Location: Kennesaw, GA Pay Range: $23 - 27/hr, W 2 Duration: 6 Month Contract This position has a hybrid work arrangement with scheduled days in the office combined with days available to work from home, after initial training. Client does not reschedule interview requests. Must be able to attend at time requested if selected for an interview. Summary:
- Manage a portfolio of customer accounts, drive collection efforts, and resolve complex customer issues related to billing, pricing, cylinder discrepancies, and cash applications.
- Act as a consultant to identify credit risks and maintain strong customer relationships.
- Position includes a hybrid work arrangement after initial training.
- Prioritize portfolio to maximize collection benefits and secure timely remittances.
- Contact customers regarding past-due invoices and obtain future payment information.
- Identify account risks, spot AR trends, and monitor for indicators of delinquency.
- Perform routine reviews and releases of sales orders.
- Create, investigate, and resolve disputes from initiation to final resolution.
- Maintain quality relationships with branch managers, account managers, and other stakeholders.
- Escalate significant matters to the Accounts Receivable Supervisor and up.
- Maintain meticulous records of all conversations, emails, and follow-up actions.
- HS Diploma or equivalent.
- Minimum 3 years of experience in customer experience analytics, credit & collections analytics, financial or operational reporting, or business/data analytics.
- Demonstrated experience creating reports, dashboards, and analytical insights.
- Hands-on experience with large datasets and translating data into actionable business insights.
- Proven ability to manage multiple priorities, projects, and deadlines independently.
- Bachelor’s degree in Accounting, Finance, Analytics, or Engineering-related field.
- Strong analytical and critical-thinking skills.
- Advanced proficiency in Excel (pivot tables, formulas, data modeling).
- Working knowledge of Power BI or similar business intelligence and data visualization
tools . - Strong written and verbal communication skills.
- Ability to train, coach, and support end users on tools and processes.
- Strong organizational skills with attention to detail and data accuracy.
- Opportunity to work in a fast-paced, continuously evolving environment.
Vacancy posted 19 days ago
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