Director of Cloud Operations (US Neocloud)

About Mirantis Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy. Mirantis delivers and operates infrastructure for AI neoclouds: GPU-dense data centres, Kubernetes-based platforms (k0rdent) and the operational services that keep them running. You be part of a follow-the-sun leadership model and will own day-to-day operations for the US time zone. You will be accountable for uptime, incident response, capacity and customer outcomes. You will lead a team of engineers and operators, and stay close enough to the technology to make sound calls during an incident. Responsibilities - Own operational delivery for US neocloud customers: availability, SLAs, incident and problem management, and change control. - Lead and develop the US operations team, including engineers, NOC/SRE staff and site-level coordinators. Set hiring plans, on-call structure and performance standards. - Run GPU cluster operations: health monitoring, firmware and driver lifecycle, fabric and storage performance, node replacement and capacity planning. - Act as leadership escalation point for major incidents and lead the communication with customer executives. - Work with customer data centre and engineering teams to define runbooks, handover processes and operating models.

- Work with Sales, Solutions Engineering and Product to scope operational services, support pricing and resolve delivery risk before contracts are signed. - Define and report operational KPIs (uptime, MTTR, ticket ageing, GPU utilisation, SLA attainment) to Mirantis leadership and customers. - Manage vendor relationships with hardware, networking and data centre providers. - Improve operations through automation, standard tooling and a single operational view across sites. - Coordinate with our European and APAC operations teams for follow-the-sun coverage and consistent practice. - 10+ years in infrastructure or cloud operations, including 5+ years leading technical teams and at least 2 years managing managers or multi-site teams. - Experience managing teams operating AI/GPU infrastructure at scale (NVIDIA H100/H200/GB200-class or equivalent), including InfiniBand or RoCE fabrics, DCGM and scheduler/orchestration layers such as Kubernetes or Slurm. - Strong conventional infrastructure background: Linux, networking, storage, virtualisation or bare-metal provisioning, power and cooling fundamentals. - Production experience with Kubernetes and the surrounding tooling (observability, GitOps, infrastructure as code). - Track record running a NOC or SRE function with defined SLAs, on-call rotations and formal incident management (ITIL or equivalent). - Experience working directly with customers or tenants during incidents, including at executive level. - Ability to read and challenge technical designs, and to explain operational trade-offs to non-technical stakeholders. Preferred experience - Experience at a neocloud, GPU cloud, hyperscaler, colocation or managed services provider. - Familiarity with bare-metal lifecycle tooling (Metal3, MAAS, Ironic or similar) and multi-tenant GPU platforms.