Teller (Full Time)

Location: Brooklyn, NY, US, 11234 Company: Popular Workplace Type: On-site Job Overview The Teller position is primarily responsible for the accurate processing of paying and receiving transactions while providing courteous, timely, and informative service to ensure that the customer feels completely satisfied. Emphasis is placed on identifying clients’ needs and ensuring customers receive a positive impression of the organization. Operations Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements. Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures. Reference the client by name in all transactions to provide personalized service. Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures. Re‑stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required. Assist in the processing of night depository bags and currency, and ATM settlements as required. Be responsible to act in accordance with all bank policies and regulation to ensure the branch passes assessment and audits. Work with branch manager and supervisor to attain or exceed individual goals. Confidently build effective, trust‑based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities to deepen customer relationship and refer appropriate products/services. Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results. Educate clients on self‑service capabilities and encourage use of digital service channels/banking options (smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.). Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank. Best in Class Customer Experience Promote environment of ongoing customer feedback and continuous improvement. Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner. Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues. Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered. Promote the branch’s active involvement within the community and report all CRA related activities to supervisor. Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors. Maintain confidentiality of customer information and adhere to bank policies and procedures at all times. To be considered, you will need: Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience. The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time. Base Salary & Benefits Our base salary for this position located in New York City generally ranges between $20.00 and $22.50 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits. In addition to salary, Popular’s well‑rounded benefits package for regular full‑time and part‑time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits. Popular is an Equal Opportunity Employer, including Disability/Vets. #J-18808-Ljbffr