Ushers (event driven)

Usher Position at Metro

Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

Home to arts organizations such as Oregon Ballet Theatre, the Oregon Symphony and the Portland Opera, P'5 is among the largest performing arts centers in the US with approximately 800 performances annually. The five theatres at Portland'5 have showcased countless events over the years including Broadway shows, concerts, comedy shows, plays, children's theatre, lectures, dance and much more. We are purposeful in presenting our diverse community with meaningful performing arts performances and spaces that are welcoming and accessible to everyone.

We're seeking enthusiastic and service-oriented individuals to join our team as Ushers. This role is ideal for people who enjoy interacting with the public, thrive in a fast-paced environment, and are looking for flexible, event-based work. With shifts typically lasting about four hours and occurring primarily in the evenings and weekends, this position offers a great opportunity to earn income while maintaining other work, school, or personal commitments.

As an Usher, you'll play a key role in creating a welcoming, safe, and enjoyable experience for every guest. You'll greet patrons, assist with seating and wayfinding, answer questions, and help guests feel comfortable and informed throughout their visit. Along the way, you'll build expertise in our venues, develop customer service and communication skills, and contribute to the success of world-class performances enjoyed by our diverse community.

If you're passionate about helping others, enjoy live events, and want to be part of an organization dedicated to making the performing arts accessible and welcoming to all, we encourage you to apply.

As an Usher you will:

• Welcome patrons and provide directions, wayfinding assistance, and seating support.
• Assist with ticketing and seating concerns, resolving routine issues and referring complex situations to the Lead or House Manager.
• Scan or collect tickets as assigned, including at the Newmark Theatre.
• Help maintain clear and accessible walkways, aisles, and ramps by addressing obstructions such as wheelchairs, walkers, strollers, and large packages.
• Enforce facility, client, and restricted-item policies in a professional and customer-focused manner.
• Identify spills, safety concerns, and other potential hazards, promptly reporting them to the Lead or House Manager.
• Respond appropriately to accidents and emergencies by following established emergency procedures and seeking assistance when needed.
• Remain attentive throughout events to provide exceptional customer service and support a safe, welcoming environment for all guests.
• Distribute programs, flyers, and other materials as requested and provide guest attendance counts to the Lead or House Manager.
• Communicate availability to the Admissions Staffing Manager to support monthly scheduling needs.

Attributes for success:

• Perform the physical aspects of the position, including the ability to stand for long periods of time, ability to climb ramps and stairs, and the ability to lift, hold and carry up to 30 pounds.
• Read and comprehend all information listed on tickets, vouchers, badges, and other event credentials.
• Communicate clearly, concisely and in a courteous manner both orally and in written form.
• Remain attentive to, and approachable by, members of the public and clients.
• Work effectively with co-workers, supervisors, and the public.
• Deal effectively and successfully with stressful and sometimes difficult social interactions.
• Represent the venue in a professional, competent, and courteous manner.
• Grasp procedural techniques and facility policies and regulations, as well as the facility's physical layout.
• Use computerized systems online via the Internet for event information and scheduling.
• Must be dependable.

Diversity and Inclusion

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

To qualify, we will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications

• High school diploma or GED
• One year experience dealing directly with the general public in a high volume situation
• Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

Like to have qualifications

• Three years or more of front-facing customer service experience in a fast-paced environment
• One year or more experience working with the performing arts

Screening and Evaluation

The application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed online application
• Complete responses to supplemental questions

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments (if applicable)
• Reference checks

Compensation and Representation

The rate of pay for this position is $21.63 per hour. This position is eligible for overtime and is represented by IATSE B-20 union. It is classified as an Usher.

Questions? Recruiter: Megan Warneke Email: View email address on click.appcast.io

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Non-discrimination in hiring decisions

Metro is committed to equal employment opportunity and complies with all applicable federal, state, and local civil rights laws. Metro employment decisions including recruitment, screening, interviewing, selection, promotion, compensation, and separation must not discriminate based on race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity, disability, age, veteran status, or any other protected class.

Accommodation

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans' preference

Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Hybrid Telework

Positions designated as "hybrid telework," meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.

Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017