Laundromat Team Lead & Guest Experience Manager

Join Our Team At WashStudio Laundry Company Open Positions: 2 Full Time - In Person $15 - $18 / Hourly + Tips Job Description Ready to bring new energy to laundry day? WashStudio is hiring vibrant, friendly, and community-minded individuals to join our team as Laundromat Attendants! We’re not your average laundromat – we’re a modern, comfy space where great people come together to make a difference. Why WashStudio? Modern Atmosphere: Work in a bright, clean, and stylish space designed for comfort and connection. Awesome Team: Join a crew of unique, passionate people who support each other and love what they do. Make a Difference: Help create a welcoming environment for our neighbors and support the St. Louis community with top‑notch service. Growth & Opportunity: Be part of a company that’s revolutionizing the laundromat experience – your ideas and energy matter here! What You’ll Do: Welcome and assist customers with a smile. Create a positive, friendly vibe for everyone who walks through our doors. Support wash, dry, and fold services with care and attention to detail. You will process lots of laundry! Keep our modern machines and comfy lounge areas spotless and presentable at all times. Perform all front desk operations, point of sale transactions, answer the phone. You will be in charge! You will run the show and operate the laundromat with excellence by yourself throughout your shift. Who You Are: Upbeat, reliable, and love working with people. Take pride in your work and care about your community. Enjoy being part of a supportive, energetic team. Great physical condition. This position requires standing for the entire shift, lifting bags of laundry, keeping the facility clean (wiping, scrubbing, sweeping, mopping, and more). Ready to bring your unique personality to WashStudio! Must be 21 or older. Have reliable transportation. No laundromat experience needed, but customer service experience is strongly preferred. Pay: $15‑$18/hr, paid weekly with incentives / pay for performance Urgent openings at WashStudio Soulard – be part of our flagship team in a prestigious, historic neighborhood! We are looking for individuals to work our OPENING SHIFTS or CLOSING SHIFTS . Must be able to work 4 to 5 days of the following schedule: Opening Shift: 6:45 AM to 2:00 PM Closing Shift: 2:00 PM to 9:00 PM / Close Perks include: Flexible scheduling, employee discounts, opportunities for growth, and the chance to be part of something special in St. Louis! On‑the‑job training Opportunities for advancement Paid time off Paid training Must be able to stand for the entire shift and lift 50 pounds. You must be available to work 4 to 5 days of the following hours to be considered for this position: OPENING SHIFTS Sunday - Saturday: 6:45 AM - 2:00 PM CLOSING SHIFTS Sunday - Saturday 2:00 PM - 9:00 PM / Close Full Time - In Person $18 - $20 / Hourly Job Description Assistant Operations Manager Position Description Under the supervision of the WashStudio Owner and Operator, the Laundromat Operations Manager will assist in managing the operations of three WashStudio locations. The role involves maintaining high standards in customer service, team leadership, and operational excellence while ensuring a clean, safe, and friendly environment for self‑service laundromat, drop‑off laundry, and pick‑up and delivery experiences. Responsibilities: Supervise and train laundromat staff, ensuring the productivity level of employees. Effectively schedule employees according to business demands and track employee time and attendance. Use interpersonal and communication skills to lead, influence, and encourage others. Establish and maintain open, collaborative relationships with employees and ensure they do the same within the team. Customer Service & Front Desk Operations: Empower employees to provide excellent customer service. Answer patron questions, assist with machine selection and operations, handle questions/concerns and inform Store Owner as required. Oversee the drop‑off and pick‑up processes for wash & fold and dry‑cleaning orders. Ensure that patrons have a friendly and enjoyable experience at the laundromat. Laundry Operations: Wash, dry, and fold clothing and linen, ensuring a high‑quality service to the customer. Monitor and assess quality of laundry processing and perform regular quality checks. Facility Management: Ensure the highest level of cleanliness inside and outside of the store. Oversee the general maintenance of machines and cleanliness of the store. Document equipment and building maintenance issues, escalating unsafe situations to the Store Owner. Maintain a safe environment inside and outside of the store by following proper security procedures. Administration: Ensure that all company policies and procedures are always followed. Conduct and maintain inventory, ordering and purchasing supplies as required. Skills: Strong verbal and written communication skills. Strong supervisory and organizational skills. Demonstrated ability to effectively interact with people of diverse backgrounds. Independent thinking and problem‑solving skills. Position Requirements: Proven experience in people leadership roles. Experience with computer systems including Microsoft Office, Google Docs/Drive, navigating websites and online tools, social media. Experience with cash handling and point of sale systems. Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, bend and walk for extended periods of time. Must have a valid driver’s license. Ability and willingness to work a flexible schedule. Free (personal) use of the laundromat with complimentary detergent and supplies, discounted dry cleaning. #J-18808-Ljbffr Coma Coffee Roasters