Lead Product Manager, Next Best Action Use Case Management

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Lead Product Manager, Next Best Action Use Case Management based in the United States. This is an exciting opportunity for an experienced product leader to shape personalized engagement experiences for millions of healthcare members. You will own the end-to-end product strategy for Next Best Action (NBA), ensuring the right action reaches the right member at the right time. Working across digital channels, call centers, and partner touchpoints, you will identify high-value use cases and translate business priorities into actionable product roadmaps. You will collaborate with marketing, engineering, analytics, IT, and business teams to deliver scalable, data-driven solutions. By combining customer insights, market intelligence, and measurable outcomes, you will continuously improve engagement, satisfaction, and business performance. This remote role offers the opportunity to lead strategic initiatives, influence cross-functional teams, and help modernize personalized healthcare engagement in a complex, regulated environment. \n Accountabilities

Product Vision and Strategy: Define and communicate the product vision, strategy, and roadmap for Next Best Action, aligning long-term business objectives with iterative delivery plans and measurable outcomes.

Product Discovery: Conduct research, validate assumptions, analyze customer needs, assess market trends, and identify high-value use cases before committing resources to development.

Backlog and Roadmap Management: Own and prioritize the product backlog, refine initiatives and epics, establish clear problem statements and acceptance criteria, and continuously adjust priorities based on customer value and business impact.

Portfolio Optimization: Evaluate existing and proposed use cases to determine which should be maintained, expanded, improved, or retired in alignment with evolving business priorities.

Cross-Functional Collaboration: Build strong relationships across marketing, digital, call center, IT, analytics, and insurance teams, serving as the primary point of contact for product-related decisions and ensuring stakeholder alignment.

Requirements and Delivery: Translate business needs into actionable product requirements, validate designs with stakeholders, coordinate with delivery teams, demonstrate new capabilities, and gather feedback throughout the development lifecycle.

Performance Measurement: Establish KPIs and success metrics before implementation, monitor adoption and usage, evaluate business outcomes, and use analytics to guide continuous improvement.

Customer Advocacy: Represent member needs and pain points throughout product development, ensuring solutions improve engagement, satisfaction, and the overall customer experience.

Business Case Development: Communicate product value through compelling business cases, idea canvases, customer stories, and outcome-based reporting that demonstrate financial and operational impact.

Leadership and Change Management: Influence stakeholders without direct authority, facilitate timely decisions, manage competing priorities, navigate ambiguity, and promote a collaborative, execution-focused product culture.

Requirements

Education: Bachelor's degree in Marketing, Business Administration, Computer Science, Information Technology, or a related field.

Product Management Experience: 5–9+ years of product management experience, including hands-on ownership of a product or major capability in a complex, regulated industry such as healthcare or financial services.

End-to-End Product Ownership: Demonstrated experience managing the full product lifecycle, including discovery, strategy, roadmap development, prioritization, requirements definition, delivery, and value measurement.

Strategic and Analytical Skills: Strong business acumen, critical thinking, problem-solving, and decision-making abilities, with a proven capacity to connect product initiatives to measurable customer and financial outcomes.

Agile Product Delivery: Experience with Agile methodologies, backlog management, PI Planning, and defining measurable product success metrics. Knowledge of the Systems Development Life Cycle (SDLC), Waterfall, and Agile development methodologies is required.

Technical Proficiency: Ability to understand modern technology concepts and translate technical requirements into clear business language. Working knowledge of Azure DevOps (ADO) and Jira Align is expected.

Stakeholder Management: Proven ability to influence without authority, build cross-functional partnerships, manage expectations, and align multiple teams around shared objectives.

Communication and Leadership: Excellent written and verbal communication skills, with the ability to articulate product vision, explain prioritization decisions, present progress updates, and lead through collaboration.

Financial Acumen: Ability to develop compelling business cases, understand fundamental profit-and-loss drivers, and demonstrate how product investments contribute to business performance.

Execution and Adaptability: A results-oriented mindset, strong organizational skills, and the ability to balance strategic planning with hands-on execution while adapting to changing priorities and uncertainty.

Preferred Qualifications: A master's degree or relevant certification in business, marketing, or technology; product or Agile certifications such as CSPO, SAFe, or PMP; and familiarity with personalization and decisioning platforms such as Adobe Experience Platform, Pega Customer Decision Hub, Salesforce Interaction Studio, or comparable AI/ML solutions.

Remote Work Requirements: Ability to maintain a dedicated, secure workspace suitable for handling confidential healthcare information and an internet connection with at least 25 Mbps download and 10 Mbps upload speeds.

Travel: Willingness to travel occasionally to company offices for meetings or training, as required.

Work Authorization: Authorization to work in the United States.

Benefits

Annual Base Salary: $126,300–$173,700, depending on location, qualifications, experience, education, certifications, and relevant skills.

Performance Incentives: Eligibility for a bonus incentive plan based on individual and/or company performance.

Remote Flexibility: Nationwide remote work, with occasional travel for meetings or training.

Healthcare Coverage: Medical, dental, and vision insurance options to support employees and their families.

Retirement Savings: Access to a 401(k) retirement savings plan.

Paid Time Off: Paid time off, company holidays, and personal holidays.

Family Support: Paid parental leave and caregiver leave.

Income Protection: Short-term and long-term disability coverage, as well as life insurance.

Professional Impact: The opportunity to shape personalized engagement strategies, lead high-impact product initiatives, and collaborate with multidisciplinary teams in a large, mission-driven healthcare environment.

Career Development: Opportunities to expand product leadership capabilities, influence strategic decisions, and contribute to the evolution of data-driven healthcare experiences.

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