General Manager - Reno, NV

Job Description

Job Description

Title: General Manager

Location: Reno, NV - Relocation Assistance Available

About Us

Paul Davis Restoration is a trusted leader in property damage restoration, helping residential and commercial clients recover from fire, water, storm, and mold damage. We pride ourselves on delivering exceptional service with urgency, professionalism, and compassion during difficult times. We are seeking a dynamic and results-driven General Manager to lead daily operations, drive business growth, and ensure exceptional service delivery. This role is responsible for overseeing all aspects of the business, including operations, financial performance, team leadership, and customer satisfaction. The ideal candidate is a strong leader with experience in restoration, construction, or a related service-based industry, who thrives in a fast-paced, high-accountability environment.

Key Responsibilities

Operations

• Lead daily operations across departments to ensure efficiency, quality, and on-time project delivery
• Monitor WIP, backlog, and job performance; address gaps and drive continuous improvement
• Ensure strong communication and alignment across all teams

Financial Performance

• Own P&L, budgeting, and expense control
• Monitor cash flow, A/R, and overall financial health
• Partner with finance and leadership to review performance and drive profitability

Leadership & Team Development

• Develop high-performing team members (“A players”)
• Coach leaders through regular one-on-ones, GS&Rs, and performance conversations
• Build an accountable, engaged, and team-oriented culture

Sales & Growth

• Partner with sales and marketing to drive revenue and market growth
• Review performance, refine strategy, and participate in business development efforts
• Maintain strong relationships with insurance partners and referral sources

Customer Experience

• Ensure high customer satisfaction and quality across all projects
• Resolve escalated issues quickly and professionally

Compliance & Standards

• Ensure adherence to franchise standards, company policies, and insurance program requirements
• Maintain participation in key carrier and TPA programs

Culture & Representation

• Lead with integrity and uphold Paul Davis values, mission, and service standards
• Represent the company professionally in the community and industry

Qualifications

• 5+ years of leadership experience in restoration, construction, or a related service-based industry
• Strong understanding of restoration operations, including mitigation and reconstruction estimating (Xactimate preferred)
• Experience with project management, business development, and customer service in a fast-paced environment
• Proven ability to lead, coach, and develop high-performing teams
• Strong communication, problem-solving, and situational leadership skills
• Ability to manage multiple projects and priorities simultaneously
• Solid financial acumen, including the ability to read and manage financial statements, budgets, and performance metrics
• Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to learn and operate industry systems (RMS, Xactimate)
• Professional, composed under pressure, and able to handle sensitive information with confidentiality
  

Preferred Qualifications

• Bachelor’s degree in Construction Management, Business Management, or a related field
• 5–10 years of experience in restoration or construction
• Experience with sales and business development
• IICRC certifications (WRT, ASD, etc.)
• Formal leadership development or management training

Requirements

• Valid driver’s license with a clean driving record (in accordance with company and insurance requirements)
• Ability to successfully pass a criminal background check, consistent with applicable Colorado law
• 5+ years of leadership experience in restoration, construction, or a related field
• Experience in project management, estimating, or operations within a service-based or construction environment
• Ability to read, interpret, and manage financial statements and performance metrics
• Strong leadership, communication, and organizational skills, with the ability to manage multiple priorities

Employment Benefits

• 3 weeks of paid time off
• 7 company-paid holidays
• 401(k) with company match
• Medical, dental, vision, life, supplemental, and disability insurance options
  
• On-the-job training to develop new skills
• Vehicle stipend