Patient Services Representative Senior

Shift And StatusFull time, 8:00 a.m. to 4:30 p.m., no weekendsJob SummaryOrganizes day-to-day clerical function in the delivery of quality health care services through the utilization of standard work. Provides functional guidance to clerical team members.Essential FunctionsOversees development and delivery of functional training to clerical staff using standard work.Responsible for auditing and developing action plans for process improvement.Schedules complex incoming/outgoing referrals, complex surgeries and in-office procedures, tests, including medical record review of incoming referrals.Performs tracking and trending collaborative review/audits within department/practice.Serves as a subject matter expert/resource to the department/practice.Possesses the ability to perform the roles of Patient Services Representative, Associate and Intermediate roles when necessary.Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.Performs other duties as assigned.QualificationsRequiredHigh School Diploma or equivalent3 year of relevant experiencePreferredAssociate's degreeAbout Corewell HealthAs a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.How Corewell Health Cares For YouComprehensive benefits package to meet your financial, health, and work/life balance goals.On-demand pay program powered by PayactivDiscounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!Optional identity theft protection, home and auto insuranceTraditional and Roth retirement options with service contribution and match savingsEligibility for benefits is determined by employment type and statusPrimary LocationSITE - Lemmen-Holton Cancer Pavilion - 145 Michigan St NE - Grand RapidsDepartment NameOncology Surgical HOPD - Grand Rapids Prof SvcsEmployment TypeFull timeShiftDay (United States of America)Weekly Scheduled Hours40Hours of Work8:00 a.m. to 4:30 p.m.Days WorkedMonday to FridayWeekend FrequencyN/A