Customer Service Rep

Customer Services Representative

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey.

Do we have your attention? Keep reading.

Rennco is excited to welcome a new Customer Services Representative to our team. In this role, you will play a key part in supporting our aftermarket business by providing exceptional customer service while proactively driving parts and service sales growth. You will manage customer inquiries, quotations, and orders while partnering with customers to identify opportunities that improve equipment performance, uptime, and long-term support.

Do you enjoy this work?

• Enter daily parts orders into system and job travelers for non-stock items
• Reply to all internal and external RFQ opportunities
• Drive revenue growth through proactive initiatives: follow-up on parts and service quotations and develop recommended spare parts programs for consolidated parts for large multimachine users
• Enter, manage, and maintain key contact information for parts customers
• Build strong customer relationships through frequent engagement, identifying opportunities to improve equipment uptime, recommending parts solutions, and support aftermarket revenue growth.
• Maintain high profile customer contact to guarantee quality customer service
• Maintain the integrity of our database by identifying/correcting/communicating inaccuracies in customer information, parts and/or pricing
• Be an internal resource for the external sales team on parts and pricing
• Respond to customer inquiries in a professional, prompt manner while proactively following up on open quotes, and customer needs to drive order
• Serve as a trusted advisor to customers by understanding their operational needs, recommending appropriate parts solutions, and identifying opportunities for additional aftermarket support
• Find correct part numbers for parts ordered using existing systems
• Supply feedback to management about other requirements/needs
• Provide customers accurate parts pricing quotations and order confirmations to support aftermarket profitability objectives
• Collaborate with the Materials, Engineering, and Service teams to ensure correct information transfer
• Help with any marketing programs and promotions that drive parts sales
• Manage multiple priorities in a timely fashion including reviewing customer orders, making decisions based on departmental rules and conditions, and provide order status and part number information to internal and external customers

If this sounds like you, we want to connect!

• Previous experience in a similar customer-facing role
• Knowledge of packaging equipment is beneficial
• Proven history of excellent customer interface skills and a strong commitment to customer satisfaction
• Comfortable handling various customer interactions, such as order processing, inquiries, and upselling
• Thrive in a dynamic, fast-paced work environment where daily priorities often shift
• Track record of maintaining a sharp focus to ensure customers receive all the information they need for accurate purchases.
• Able to work cohesively within a team to achieve common goals efficiently and effectively
• Capable of communicating information effectively and responding to questions when interacting with managers, clients, and customers
• Proficient in Microsoft Office Suite, especially Excel

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits you are eligible on your first day of employment!

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.