SOIU Telecommunication Supervisor

About Us The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters! Description of Work This position is assigned to NC Department of Adult Correction, Special Operations and Intelligence Unit (SOIU) and is located at the Yonkers Road Complex in Raleigh, NC. Reporting to the Telecommunicator Assistant Manager in the SOIU Communications Center, this position serves as a shift supervisor, supervising SOIU Telecommunicators on an assigned shift. This position will rotate days on/off to provide coverage as required. The Posting Will Close At 11:59 P.M. The Night Before The End Date This is a full-time position (40 hours per week) with State Benefits. Salary Grade Range: $35,596 - $62,294 Responsibilities Perform the essential duties of a SOT and direct the operations of an assigned shift. Responsible for staff scheduling, training, development and performance management. Provide direct supervision of all staff on the shift and to perform the duties of the "manager in charge" of the Communications Center during times when no other management personnel is available. Assist other management in the planning and development of internal policies, procedures and SOP to improve Communications Center operations. Review and take appropriate action in the areas of VIPER radio communications, data entry including CAD and DCI, probation violations, order for arrest and responses to queries on DCI terminal pertaining to results from OPUS, eWarrants, CJLEADS, RNA. This position is designated mandatory and must report or stay over during adverse weather events. Preferred Skills Documented working knowledge of Federal Communications Commission (FCC) rules, regulations, and standards governing radio transmissions. Experience communicating via two-way radio and multitask with multiple information inputs (phone, radio, internet, etc.) Documented experience monitoring the VIPER communication system and/or Computer Aided Dispatch (CAD) System, multi-channel telecommunications consoles, and/or computer terminals. Benefits Health Insurance options Retirement Plans NCFlex Supplemental Benefits Paid Vacation, Sick, and Community Service Leave Paid Parental Leave Applicants may be subject to a criminal background check and drug screen. About the Division of Special Operations and Intelligence Unit Special Operations and Intelligence Unit (SOIU) is within the North Carolina Department of Adult Correction and is responsible for identifying appropriate security goals, objectives, standards, and strategies and technologies used. SOIU also collaborates with Prisons and Community Supervision staff and oversees the collection, analysis and sharing of intelligence information. #J-18808-Ljbffr