Senior Manager, Project Management

Role Description

The Senior Manager, Project Management will play an integral role in driving the success of customer/client implementations. This position will supervise a staff responsible for ensuring all customers are set up correctly to deliver on client expectations. This position will manage a diverse project portfolio to guarantee customer satisfaction and liaison between teams and other leaders to ensure all questions and or problems are handled.

What You Will Do:

• Translating executive vision and company goals into a coherent project portfolio, ensuring the PM team is working on the right things
• Owning the overall portfolio inclusive of budget, communicating portfolio status, risks, and recommendations/solutions in business terms
• Maintaining visibility across all projects — tracking health, timelines, budgets, and interdependencies
• Setting the overall delivery strategy, methodology standards, and governance frameworks
• Driving continuous improvement in how projects are scoped, planned, and delivered
• Establishing reporting cadences, tooling standards, and PM playbooks
• Championing the evaluation and adoption of emerging technologies — including AI, automation, and intelligent tooling — to drive operational efficiencies across the PM function
• Leveraging AI-powered forecasting tools to improve project timeline accuracy, resource planning, and risk prediction
• Identifying and eliminating manual, repetitive PM processes through automation (reporting, status updates, scheduling, etc.)
• Staying current on the evolving technology landscape and bringing forward-looking recommendations to leadership
• Leading change management efforts when introducing new tools or platforms to the PM team
• Conduct retros to own lessons-learned processes to ensure future improvements
• Hiring, supervising, and mentoring PMs — building their skills in stakeholder management, risk mitigation, and delivery execution
• Conducting performance reviews, setting career development paths, and managing succession planning
• Monitor performance (daily, weekly, monthly, and bi-annually), coach, develop, and review performance to achieve established goals
• Resolving escalations and removing blockers that PMs can't handle at their level
• Delegating work load effectively to balance workloads across the PM team to avoid burnout or underutilization
• Supervise implementation of new technologies, staying abreast of current customer service process/expectations as developed
• Understand product offerings and updates, understanding changes and how it affects implementation
• Serving as the key liaison between the PM team and senior leadership, the board, or clients
• Building trust with cross-functional leaders (Engineering, Finance, Product, etc.)

Qualifications

• BA/BS Degree in healthcare, business, or related field
• 5+ years of experience managing and leading teams of Project Managers
• Active PMP Certification required
• Problem analysis and problem resolution at both a strategic and functional level
• Demonstrated ability to manage complex, cross-functional project portfolios at scale
• Proven track record of implementing process improvements and technology-driven efficiencies
• Passion in driving client impact to the next level
• Strong technological and business writing skills
• Strong problem-solving skills, attention to detail, professionalism, and customer focus
• Strong oral and written communication/presentation skills
• Outstanding interpersonal skill with peers, superiors, customers, and other partners
• Ability to prioritize and meet critical deadlines

Benefits

• Estimated total cash compensation range for this role is: $144,000 — $160,000 USD