IT Support Technician

Job Title

Job Summary and Essential Functions

This position typically provides performance of the daily operations and functions necessary to maintain computer systems and related data processing equipment. ESSENTIAL JOB FUNCTIONS:

• Serves as first contact for helpdesk operations.
• Answers telephone calls to assist computer users encountering problems.
• Performs diversified duties including answering incoming telephone calls, entering information and data into the computer system, drafting, editing and distributing correspondence as well as other related duties as assigned.
• Dispatching Help Desk request to the appropriate team member.
• Observes and troubleshoots equipment operation and error lights to detect malfunction.
• Operate and monitor cameras, audio, and streaming equipment during County Council meetings (approximately twice per month after hours).
• Set up, test, and operate sound systems for groundbreakings, press events, and other county functions.
• Ensure microphones, speakers, and recording equipment are functioning properly prior to events.
• Assist with setup and breakdown of A/V equipment.
• Troubleshoot audio/video issues during live events as needed.
• Records problems which occur and places service calls.
• Maintains equipment, software and media inventory records.
• Troubleshoots existing applications and consults with IT staff for solutions on computers.
• Performs system maintenance functions as directed including windows and office updates and other software updates.
• Educates office personnel in the use of software and utilities.
• Maintains PC workstations.
• Troubleshoots hardware problems on workstations, printers, copiers and cell phones.
• Utilizes existing software to keep an inventory and maintenance agreements and contacts technicians for equipment repairs.
• Analyzes problems to develop solutions involving computer hardware and software.
• Oversees the daily performance of computer systems.
• Trains staff and users to work with computer systems and programs.
• Performs other duties as assigned.

Minimum Requirements to Perform Work

• Associate's degree in a related field;
• Two (2) years of computer experience;
• Or equivalent education, and/or experience.
• Must have and maintain a valid driver's license for South Carolina with safe driving record;

• A+ certification desired;
• Departmental testing may be administered during interview;
• A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file.

• Skill in excel with attention to detail for working with departmental projects.
• Skill in filing, customer service, math, data entry and correct grammar usage.
• Skill in the use of general office equipment.
• Ability to be detail oriented and have excellent customer service and communication skills, both written and oral.
• Ability to efficiently complete tasks by following established guidelines/procedures with minimal direct supervision.
• Ability to use computers.
• Ability to repair, develop or install software, hardware and systems.
• Ability to establish policies and create plans for and guide implementation of systems.

Physical Demands

This position requires the employee to reach, pull and push with hands and arms; stand; use hands to handle, feel, finger, grasp or operate objects, tools or controls; sit; climb or balance; stoop, kneel, crouch or crawl; use mental acuity and repetitive motion; and walk, talk and hear. The employee must frequently lift and/or move up to forty (40) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Conditions

The work is regularly performed in a relatively safe, secure and stable work environment. Thirty-seven and one half (37.5) hours per week. Normal working hours are Monday through Friday from 8:30am to 4:30pm with the ability to work flexible hours when necessary. Will serve in a departmental on-call rotation for emergencies. Scheduled hours/days, job location, duties and any other information contained herein is subject to change. May be required to work extra hours and to perform extra or different duties during emergency situations.

Benefits

• Health, Life, and Dental Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Personal Leave
• Twelve (12) Paid Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program (i.e. 401K, 457)
• Employee Assistance Program
• Employee Wellness Program