Instructional Designer II

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking an Instructional Designer II to design and develop engaging learning solutions for our Insurance Professionals. This role is crucial in equipping the Contact Center with the knowledge, skills, and tools necessary to provide exceptional service and support to our members.

The candidate selected for this role, partners with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms, and conditions). Performs analyses, designs, and develops learning curriculum to improve performance of USAA employees. Assesses the learning outcomes that need to be achieved, understands the performance expectations and gaps, and assists in deriving the appropriate learning solution.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Design and develop interactive facilitator-led and online content that meets the learning needs of the business.
• Organize course content to produce curriculum that meets learning needs of the business.
• Develop and manage timelines and milestones.
• Ensure consistency, quality, and appropriate use of course content guidelines.
• Participates in the creation of learning objectives, design documents and learning experiences to meet business requirements.
• Supports the development of tools and processes that measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements.
• Continue to develop an understanding of the business, its products, and processes to design and develop learning curriculum to improve performance of USAA employees.
• Collaborate with Learning Performance Consultants (LPC) to gather information and provide design recommendations.
• Resolves issues and identifies appropriate issues for escalation.
• Partners with contract designers to ensure deliverables are aligned with business requests.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 2 years progressive work experience in instructional design to include training industry experience and working knowledge of instructional design tools and methodologies.
• Demonstrated organizational skills, project management skills, multi-tasking, and project flexibility.
• Strong communication skills with ability to plan, prioritize, monitor, and respond to changes quickly.
• Experience with instructional authoring tools such as Articulate Storyline 360 and/or Adobe Suite.

What sets you apart:

• A strong understanding of Property and Casualty insurance concepts
• L&D experience specifically in insurance sales and service.

Compensation range: The salary range for this position is: $62,470 - $111,940

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.


Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.


USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.