O&O Park Team Lead

CircusTrix dba Sky Zone Team Lead Full‑time Onsite Department: Operations Reports to: General Manager Travel: N/A FLSA: Non‑Exempt WHO WE ARE: At Sky Zone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and the communities we serve. WHO YOU ARE: Team Lead is a hands‑on, early‑leadership role built for high‑potential individuals ready to step up. You’ll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro. No need to be a fully developed manager, just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on‑site, we’ll count on you to step in as Manager on Duty (MOD) and keep the park running strong. HOW YOU BRING OUR MISSION TO LIFE You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You’ll grow your skills and make a real impact by delivering excellence in these key areas: Leadership & Operations Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability. Provide proactive, on‑floor leadership by coaching, supporting, and delegating to Team Members across all departments. Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow. Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team. Guest Experience & Sales Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings. Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement. Safety & Compliance Enforce all safety policies and complete incident reports when necessary. Ensure all opening, closing, and shift procedures are executed with consistency and accuracy. Maintain cleanliness and operational readiness of the park throughout the shift. Rotational Leadership Development Sales & Service Lead – Drive front desk performance and membership sales while delivering service excellence. Parties & Events Lead – Oversee execution of birthday parties, group events, and corporate outings, managing scheduling, staffing, and upsell opportunities for all party and event programs. F&B & Facilities Lead – Manage inventory and ordering of all café items, ensure health and safety standards, oversee maintenance of equipment and cleanliness, and lead facilities projects. *Part‑time Flex Lead (not available at all park locations) – Available primarily weekends to help drive service and engagement. Rotates as needed to cover breaks and time off for other Leads. WHAT YOU BRING TO THE TEAM Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here’s what that looks like: At least 18years of age or older. Minimum of 2years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment. Prior supervisory or leadership experience. Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred. Basic proficiency with technology, including POS systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms. Availability to work evenings, weekends, and holidays. Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility. Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others. Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance. A hands‑on, team‑first mindset, quick to jump in where needed and support others without being asked. A strong sense of personal ownership, shows up prepared, follows through on responsibilities, and leads by example. Sound judgment and the ability to stay respectful, calm, and coachable in high‑pressure moments. Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy, often loud environment, and lift and carry a minimum of 20pounds as needed. WHY THIS ROLE MATTERS Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed. If you’re ready to make an impact, grow your skills, and lead with heart, we’d love to have you on the team. COMPENSATION Compensation range is $14.00–$15.00/hr based on qualifications, experience, and performance. Full‑time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401(k) plan with company matching. Eligibility for 401(k) is based on age and tenure requirements. EEO STATEMENT CircusTrix and its brands are proud to be equal‑opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr CircusTrix, LLC