Office Nurse (RN, LPN, CMA, or MA)

Job Duties At Fairfield Memorial Hospital, we seek highly skilled and compassionate individuals who share our mission to positively influence the health of those we serve. Our team is dedicated to delivering the best possible patient experience, and we are equally committed to creating a work environment where employees can thrive. FMH supports professional growth, values collaboration, and provides opportunities for team members to do their best work in service to our community.

KEY RESPONSIBILITIES

Perform patient work ups, including vitals, history, medication verification, and preparation of exam rooms prior to provider evaluation. Provide clinical support to providers, assist with office procedures, administer vaccinations and standing orders, and document all care accurately in the EHR. Manage provider and personal inbox tasks, ensuring timely follow up on results, records, patient messages, and clinical updates. Conduct telephone triage by prioritizing calls, verifying patient identity, documenting conversations, and providing accurate instructions or escalation. Deliver patient education, instructions, and well child materials, ensuring information is complete, understandable, and aligned with provider guidance. Maintain organized, clean, well stocked clinical areas, including medication logs, sample tracking, refrigerator temperatures, and supply management. Follow all infection control, safety, HIPAA, and hospital policies; participate in chart audits, quality improvement, and performance initiatives. Demonstrate professionalism, courtesy, and effective communication with patients, families, coworkers, and providers to support a positive patient experience. Apply critical thinking to assess patient concerns, triage appropriately, identify issues requiring escalation, and support problem solving within the clinic. Contribute to teamwork by assisting coworkers, supporting new staff or students, and helping meet departmental needs and daily patient care demands.

EDUCATION & QUALIFICATIONS

Required: Current licensure or certification as MA, CMA, LPN, or RN Preferred: Experience in a physician office or outpatient clinic setting; familiarity with electronic health records

EXPERIENCE

Preferred: Clinical experience in ambulatory care, family practice, pediatrics, or similar setting; experience with telephone triage, patient education, or care coordination

SKILLS

Clinical assessment and triage Strong communication and customer service EHR proficiency and accurate documentation Ability to multitask and prioritize in a fast paced environment Commitment to confidentiality, safety, and quality care

NATURE OF WORK

The Office Nurse plays a vital role in coordinating patient care, supporting providers, and ensuring a positive patient experience within the Horizon Healthcare physician office practice. This position communicates extensively with patients, providers, and external healthcare facilities; performs clinical assessments; assists with procedures; and carries out provider orders. A significant portion of the role involves telephone triage, patient education, and accurate documentation within the electronic health record (EHR). The Office Nurse ensures that patient information is complete, accurate, and up to date, and supports clinic operations through supply management, safety practices, and participation in quality improvement.

BENEFITS

403(b) Retirement Plan 457 Retirement Plan PPO Health Insurance Plan HDHP Health Insurance Plan with Health Savings Account Dental Insurance Plan Vision Insurance Plan Short and Long Term Disability Insurance Basic and Voluntary Life Insurance Plans Paid Time Off (Vacation/Sick/Illinois Paid Leave/Holiday) Flexible Work Schedules Professional Development Opportunities

WHAT FMH HAS TO OFFER

Fairfield Memorial Hospital provides a competitive salary and comprehensive benefits package designed to support the well being and long term success of our team members. Our offerings include medical, dental, vision, life, disability, and retirement plans with company match, as well as referral bonuses and additional employee benefits that reflect our commitment to a supportive and rewarding workplace. FMH is a drug free workplace. All candidates must successfully complete a pre employment drug screening as a condition of hire. We believe our people are our greatest strength and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. Job Type Full Time Hours Monday-Friday; 32 hours per week (4 days) Pay Scale MA $19.00-$27.00 per hour LPN $21.00-$31.50 per hour RN $24.00-$36.00 per hour #J-18808-Ljbffr Fairfield Memorial Hospital