Sr. Remarketing Strategy & Performance Manager

DescriptionWho We AreThrough our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.We Take Care of Our PeopleAlong with competitive pay, as an employee of HCA, you are eligible for the following benefits:· Medical, Dental and Vision plans that include no-cost and low-cost plan options· Immediate 401(k) matching and vesting· Vehicle purchase and lease discounts plus monthly vehicle allowances· Paid Volunteer Time Off with company donation to a charity of your choice· Tuition reimbursementWhat to ExpectThe Sr. Remarketing Strategy and Performance Manager leads strategic and operational improvements across Remarketing by leveraging data analysis, reporting, and actionable insights. This role supports informed decision-making through executive-level presentations, cross-functional collaboration, and performance reporting tied to key business and financial metrics. This role also oversees critical vendor relationships, supports pricing strategy, and monitors market trends to help maintain pricing integrity and overall operational effectiveness.What You Will Do1. Strategic and Operational Improvement Initiatives: Lead strategic and operational improvement initiatives across Remarketing, including HCA EPMO projects and small- to medium-sized business initiatives. Manage planning, prioritization, scheduling, status reporting, and implementation to support business objectives and operational effectiveness. Assess current and future-state processes, develop business proposals and recommendations, coordinate user acceptance testing, and partner with business users to support training, change adoption, and post-deployment stabilization.2. Reporting, Analytics & Decision Support: Analyze key Remarketing business, operational, and financial metrics to identify trends, risks, opportunities, and performance improvement areas. Develop and deliver clear, actionable reporting, dashboards, and ad hoc analyses for Remarketing leadership and business partners. Support strategic decision-making by translating data into insights and recommendations, validating reports against internal and external data sources, monitoring system performance, and developing presentations and reporting materials for senior leadership. Monitor market trends and pricing-related performance indicators to support pricing decisions and protect pricing integrity. Assist with updating and approving Knowledge Hub Articles & Policies and Procedures.3. Vendor Management: Manage relationships and performance for key remarketing vendors, including inspection, auction, and transportation partners, by establishing and evaluating service, operational, and financial performance metrics. Ensure vendor contracts align with business needs, support vendor selection and onboarding, validate invoice payments, and drive accountability for service quality and operational results. Serve as the primary liaison between Remarketing vendors and HCA VMO teams to support effective collaboration, contract management, and continuous improvement in vendor performance.4. SCR Management / Systems Support: Own and oversee System Change Request (SCR) management processes to ensure business issues are effectively prioritized, designed, tested, and resolved. Partner with IT and cross-functional stakeholders to track and schedule SCRs, serve as the business sponsor during requirements and design reviews, and support QA/UAT to confirm readiness and approval. Oversee implementation and post-launch validation to ensure system enhancements improve operational efficiency, business controls, and user experience across Remarketing5. Compliance & Governance: Oversee designated compliance reviews and ad hoc compliance-related requests to ensure timely completion, accurate documentation, and effective issue tracking. Manage routine compliance activities, including SCRA and SOC reviews, and support additional governance activities such as audits, KSOX, and Compliance team requests. Communicate status, risks, and outcomes clearly to senior leadership and relevant stakeholders to support effective governance and operational accountabilityQualificationsWhat You Will Bring· Minimum 8 years of progressive experience in automotive finance, vehicle remarketing, business strategy, performance management, operations, or a related field including experience ino product lifecycles and how to identify upstream and downstream processeso relationship management with internal and external customerso building performance dashboards· Preferred:o Automotive finance industry experience.o Background in automotive finance Remarketing.o Experience using data visualization and analytical tools such as Tableau, SQL, SAS, or similar platforms.o Experience with building and documenting complex queries.o Experience analyzing and ensuring adherence to policies and procedures or special projects preferred.o Experience using SAS Enterprise Guide and/or advanced SAS procedures a plus.· Bachelor's degree or combination of education and work experience required.· MBA is a plus· PMP Certification and Six Sigma certification a plus· Strong knowledge of remarketing operations, lease-end processes, and vehicle pricing dynamics, including how operational, financial, and market factors affect performance outcomes.· Ability to analyze business, operational, and financial data to identify trends, risks, opportunities, and actionable recommendations.· Proven skill in developing dashboards, performance reporting, and executive-level presentations to support strategic decision-making and communicate insights clearly to leadership.· Ability to lead cross-functional initiatives, process improvements, and system-related change efforts.· Strong project and change management skills, including planning, prioritization, implementation support, user acceptance testing, and post-deployment follow-up.· Ability to build and maintain effective working relationships with internal stakeholders, senior leadership, and external business partners.· Knowledge of governance, compliance, and control-related processes, including the ability to support audits, policy adherence, and issue tracking.· Familiarity with data visualization and analytical tools such as Tableau, SQL, SAS, or similar platforms, with the ability to learn and be trained on new tools as needed.· Strong organizational, planning, and problem-solving skills, with the ability to manage multiple priorities independently while maintaining accuracy and follow-through.· Strong written and verbal communication skills, including the ability to simplify complex topics and present information effectively to varied audiences.WORK ENVIRONMENTEmployees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environmentThe posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.California Privacy NoticeThis notice only applies to our applicants who reside in the State of California.The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at View email address on click.appcast.io Field: Operations PlanningJob Type: RegularSchedule: Full-time