Guest Service / Front Office - Courtyard Lexington South

Front Desk Agent

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The position will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system, and manually if needed
• Handle guest requests, such as amenity deliveries, and special room setup
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down tables and counters, removing trash, and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Ability to work evenings, weekends, and holidays as needed

Perks

• Employee discounts on hotel rooms and amenities
• Health, Vision, Dental, and Life Insurance
• Professional development opportunities
• Positive and supportive work environment