Customer Coordinator Associate -- Freight Forwarding (35837)

An international freight forwarder in the Elk Grove Village, IL area is looking for a Customer Coordinator Associate candidate with strong communication skills who will assist logistics operations as well as support customer satisfaction.

Customer Service Coordinator RESPONSIBILITIES:

• Manage air and ocean import/export shipments from booking through delivery.
• Serve as the main point of contact for assigned customers.
• Provide shipment updates and proactively communicate delays or issues.
• Coordinate with overseas offices, freight carriers, agents, and vendors.
• Prepare freight quotes and obtain competitive rates from vendors.
• Support the sales team with proposals and customer requests.
• Handle customer inquiries, troubleshoot shipment issues, and resolve service failures.
• Maintain Standard Operating Procedures (SOPs) and account documentation.
• Prepare customer reports and monitor shipment exceptions.
• Provide backup support to other operational team members as needed.

Customer Service Coordinator QUALIFICATIONS:

• High School Diploma or Equivalent
• At least 3 year (including internship/co-op of similar experience such as in freight forwarding
• At least 3 years of customer service in logistics industry
• Must be able to maintain a high degree of flexibility with assigned duties
• Ability to work both independently and in a cross-functional team environment
• Strong communication and negotiation skills
• Ability to use Excel including functions such as VLOOKUP is a much and ability to use SAP and ERP or CRM System is a plus
• Ability to work overtime as needed
• Ability to handle multiple projects with competing deadlines
• This position includes manufacturing and warehousing/office work environment. While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 25 pounds, lift in excess of 25 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision.

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.

We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. All offers of employment may be contingent upon successful completion of a background check in compliance with applicable laws.

We prioritize direct applicants; third-party resumes may not be reviewed.