Service Technician

Job Description

Job Description

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.

As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It's also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!

The work we do genuinely changes lives. If this sounds exciting, we'd love to hear from you!

The Service Technician 1 regularly performs service activation and installation of the Ting fiber network, including construction elements such as conduit, fiber, split enclosures, cabinets, and utility locating.

Service Technicians are at the forefront of Ting's connection with the community and carry out their responsibilities with a strong focus on safety and customer experience.

This is an on-site role in Laguna Woods Village, CA. Shift is Monday to Friday from 730 AM to 430 PM.

• Perform installation of fiber network, including connecting, disconnecting, testing, repairing, and maintaining services with deep product knowledge (including fiber and symmetrical products)

• Engage directly with residential and commercial customers at install locations, including effectively de-escalating concerns

• Complete general installations, including wall fishing and custom install solutions to meet customer needs

• Install drops from handhole to house independently

• Perform mainline and drop fiber blowing processes

• Understand basic data center concepts and perform related work with supervision as needed

• Troubleshoot advanced issues, including installs that fail to go online, repeat break/fix scenarios, and light level analysis

• Independently complete splice dome and express dome installations

• Perform advanced network repairs across NID, home, handhole, and data center environments

• Interpret locates and maps to ensure optimal drop placement

• Advise customers on optimal drop placement for effective connectivity

• Support MXU cost estimates, site surveys, and design with guidance from senior team members

• Be part of an on-call rotation once every three weeks

• Perform other duties as assigned

• Strong customer interaction and communication skills

• Experience with drops and FTTH (Fiber to the Home) installations

• Fiber splicing, including high-count mass and fusion splicing

• Cable routing and installation of enclosures and passive cabinets

• Fiber blowing and patching

• Ability to read plant maps and network designs

• General construction experience (especially in organic markets)

• Proficiency with tools and platforms (e.g., ServiceMax, Bob, Deputy)

• Ability to travel between markets to provide support (traveling technician)

• Willingness to participate in on-call rotation

• Ability to work in confined spaces

• Ability to perform aerial work using ladders or bucket trucks (35+ feet)

• Ability to lift up to 75 pounds using safe lifting techniques

• Ability to work indoors and outdoors in all weather conditions (with provided PPE)

• Strong commitment to safety practices (ladder safety, safe driving, weather protocols, etc.)

• 2–4 years of experience in the telecommunications industry

• Valid driver's license with a clean driving abstract

• Completion of FOI (Fiber Optic Installer) or FOA (Fiber Optic Association) certification

The hourly pay for this position is based on an annualized range of $55,000 - $62,000 USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

As a safety sensitive position, Tucows reserves the right to administer pre-employment drug testing for illegal drug use for those successful candidates presented with an offer of employment for consideration.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We use AI-enabled tools throughout our recruitment process to help us work more efficiently and consistently. These tools support our hiring teams by organizing and reviewing information, while final hiring decisions are always made by people.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.