Field Quality Assurance Specialist (Operations)

Overview Field Quality Assurance Specialist (Operations) – Job Category: Quality Assurance; Location: Nashville, TN 37206, USA +2 more locations Description Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life's transitions and treasures, while staying focused on leading the industry and challenging traditional norms. Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team's dedication is what enables us to deliver an exceptional service experience to our customers both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration. Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business. Join us in shaping the future of self-storage as we expand across North America, and create long-lasting, meaningful careers. We are seeking a highly organized Field Quality Assurance Specialist who brings strong multi-site operations experience and a passion for building consistent, high-quality customer experiences. In this role, you will travel to facilities across North America (up to 75% / approximately three weeks per month) to complete operational and brand standards audits, coach site teams, and translate findings into clear, actionable improvement plans. You will also partner with field leadership and key stakeholders (Operations, Training, and Marketing) to strengthen execution, reduce risk, and help deliver the Mini Mall Experience consistently across our portfolio. Responsibilities Lead and execute end-to-end operational and brand standards audits across a portfolio of approximately 40 to 50 facilities, spending most of your time in the field (up to 75 percent travel) while balancing site visits with reporting and follow-up. Produce clear, practical audit documentation for every visit, including scorecards, photos, compliance checklists, and coaching notes that tie directly back to Mini Mall standards. Work alongside Storage Specialists and Property Managers to coach in real time, reinforce best practices, and close gaps without interrupting day-to-day operations. Partner closely with ROMs and RVPs to review audit results and support the development of focused action plans with clear ownership and follow-up checkpoints Support accountability by tracking corrective actions through to completion and validating improvements through follow-ups or re-audits, keeping documentation audit-ready at all times. Identify trends and recurring risks across locations, turning site-level observations into clear, actionable insights for field leadership. Prepare clear, professional summaries and materials that highlight audit findings, trends, and recommendations for field and senior leaders. Share audit findings with site and field leaders, working with ROMs and RVPs who own prioritization, accountability, and timelines. Collaborate with teams like Training and Marketing to turn audit learnings and customer feedback into clearer standards, tools, and job aids that support site teams. Act as a key operational partner to field leadership and cross-functional teams, gaining hands-on exposure to multi-site operations and future opportunities in quality, operations, or related functions. Requirements 24 years of experience in multi-site operations, quality assurance, or field operations (self-storage strongly preferred). Strong operational judgment and attention to detail, with comfort using audit documentation and data (scorecards, photos, checklists, KPI tracking) to identify root causes and priorities. Strong communication skills and a coaching mindset, able to deliver clear, respectful feedback and partner effectively with ROMs/RVPs and cross-functional teams in a highly visible, field-facing role. Proficiency in Microsoft Office (especially Excel) and ability to learn industry tools (PMS, audit/reporting platforms, and ticketing/work order systems). Willing and able to travel up to 75% (~3 weeks/month). Most weeks include Tuesday-Friday travel; the final week of the month is focused on reporting, presentations, follow-ups, and special projects. What we offer We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibly and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion. With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and work in an environment where ideas, initiative, and collaboration are valued. There's no limit to the impact you can make. We provide a competitive compensation package comprised of a group benefits plan, RRSP/401K matching program, employee referral program, employer supported volunteerism program, and a discretionary bonus program. We are committed to a safety-first work environment. What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be and bring their best. We\'re committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email View email address on click.appcast.io #J-18808-Ljbffr Mini Mall Storage Properties