International Sales Customer Service Representative

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

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• Provides sales support for International Sales Business Developer
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• Develops written quotations for current and prospective customers detecting customer needs and obtaining basic information internally to facilitate the quotation process
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• Requests internally samples to send to existing customers and new leads
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• Answers specific questions regarding products and their benefits, order status, packaging, registration issues and/or lead times.
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• Supports the marketing department in the preparation of international tradeshows (materials, promotional items, etc.)
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• Prepares monthly reports (invoicing, summary of quotes sent, samples, etc.)
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• Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping Department
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• Maintains accurate records for each customer (quotes, prices, packaging, specifications, complaints)
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• Responsible for the processing and data entry of orders and invoicing using Visual software
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• Keeps open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design and other departments as needed.
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• Follow up on the Registration Process and payment of Registration fees with each customer
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• Expedites the resolution of customer problems and complaints
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• Requests codifications for Master Formulas for finished Products
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• Supports inventory control of customer supply materials
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• Supports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services
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• Supports in the development of new products in liaison with R&D in the development of the new products to be launched every year
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• Contributes to team effort by accomplishing related results as needed. Works well with others, cooperating and supporting co-workers.
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• Provides feedback to management regarding customer inquiries
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• Assists in special projects from International Sales Department
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• Performs other functions as requested by the immediate Supervisor
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QUALIFICATIONS:

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• Associate’s degree or Bachelor’s degree (preferred)
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• 2- 5 years’ experience in customer service
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• Bilingual (Spanish and English)
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• Strong computer skills (Microsoft Word, Excel, Outlook)
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• Strong communication skills
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• Able to accept criticism and show desire to learn and improve
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• Able to multitask
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• Works well in a fast-paced environment
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