Business Solutions Portfolio Operations Lead

Location US-CT-FARMINGTON-0001 ~ 1 Farm Springs Rd ~ 1 FARM SPRINGS Position Overview The Business Solutions Portfolio Operations Lead is responsible for establishing and managing a centralized operations function that supports Project Managers across Business Solutions portfolios. The role ensures consistent processes, tools, training, and governance while enabling Portfolio Leads to focus on strategic project execution. The Operations Lead will own alignment with the ES PMO, drive operational excellence, and oversee efficiency‑focused initiatives that improve performance, predictability, and scalability. Responsibilities Build and lead a centralized Business Solutions Operations function that provides consistent standards, onboarding, processes, and tools for all Project Managers across Business Solutions portfolios. Oversee Project Managers delivering efficiency, optimization, and cross‑functional improvement projects across Business Solutions. Develop and institutionalize standardized methodologies, templates, reporting mechanisms, and governance practices aligned with ES PMO requirements. Serve as the primary point of contact and coordination channel with ES PMO for tool rollouts, process changes, compliance updates, and reporting. Drive the adoption of new PMO tools, platforms, and capabilities, ensuring accurate deployment and consistent usage across all PMs and portfolios. Implement centralized training and operational processes for PMs. Partner with Portfolio Leads to ensure smooth division of responsibilities between operations oversight and project delivery. Oversee intake and resource balancing. Travel ~20% within the US. Qualifications You Must Have University Degree or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years experience. 5+ years of experience in project, program, or portfolio operations within complex or matrixed environments. Experience working within shared services, business operations, technology, or related enterprise functions. Experience with PMO Frameworks. Experience leading teams of Project Managers, PMO analysts, or operational specialists. Experience maintaining project management tools. Proven ability to partner effectively with senior leaders and cross‑functional stakeholders. Qualifications We Prefer Experience establishing or scaling PMO or operations functions in large, complex, or regulated environments. Demonstrated ability to drive change management, cross‑functional alignment, and organization‑wide adoption of new tools or processes. Proven strength in developing talent, mentoring PMs, and building high‑performing delivery organizations. Experience leading efficiency or continuous‑improvement initiatives (e.g., Lean, Six Sigma, operational excellence). Advanced ability to create compelling, executive‑level presentations that clearly articulate operational insights and recommendations. Excellent communication skills with experience preparing high‑quality reports, dashboards, and executive‑level presentations. Benefits We offer a robust total rewards package, including compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Benefits include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care. Equal Employment Opportunity RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Security Clearance None/Not Required. Position Type Hybrid (eligible candidates must reside within commuting distance of Farmington, CT, Richardson, TX, Cedar Rapids, IA, or Tucson, AZ). Compensation Salary range: USD 132,400 – 251,600. #J-18808-Ljbffr RTX