Operations Project Lead

About Us:

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same.

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Description:

Experienced and highly motivated Operations Lead (OPS Lead) with 6+ years of experience in managing large-scale Network Operations and Infrastructure projects. The ideal candidate should possess strong expertise in Enterprise Networking, Incident Management, and Service Delivery, along with a proven track record of driving innovation, automation, operational excellence, and continuous service improvement.

Key Responsibilities:

Project & Operations Management

• Lead end-to-end network operations programs across Data Center, WAN, and Enterprise Network environments.
• Manage project planning, execution, governance, risk mitigation, and stakeholder communications.
• Team management including mentoring team members for professional growth
• Proactive, self-driven and data analytics skill
• Drive operational excellence through structured process improvements and service optimization initiatives.
• Monitor project milestones, SLAs, KPIs, and operational health metrics and take corrective actions if needed.

Network Operations Leadership

• Oversee operations involving:

• Scrum Calls
• Reviewing Dashboards for data analysis
• Identify problem pattern and initiate project for its resolution
• Understand Tools involvement for the enterprise network deployment processes and their support teams
• Change and Release Management
• Incident, Problem, and Escalation Management

• Collaborate with engineering and support teams to ensure high availability and reliability of network services.

Innovation & Automation

• Customer-first approach with a focus on business outcomes.
• Identify opportunities to automate repetitive operational activities and reduce manual effort.
• Drive adoption of AI, analytics, process automation, and workflow optimization.
• Develop innovative solutions to improve customer experience, SLA compliance, and operational efficiency.
• Take innovations and automation ownership from initiation till benefit realizations.

Stakeholder & Customer Management

• Act as the primary interface for customers, leadership teams, and technical stakeholders.
• Provide executive-level reporting, business reviews, and operational insights.
• Build strong relationships with internal and external stakeholders.
• Have a regular customer connects to review business delivery, challenges and discuss areas need help.

Technical Skills

• Strong understanding of networking protocols and routing
• Have hands on experience working on networking devices (Switches, Routers, Load Balancers) for at least 3-4 years
• Preferred to have experience working in the data center in technical capacity
• Data Analytical Skills and basic understanding of SQL databases and any reporting platforms
• ITSM Processes (Incident, Change, Problem Management)
• Knowledge of Cloud Networking (Azure/AWS/OCI/Google Cloud) is preferred.
• Understanding of network automation tools and AI-driven operational solutions is highly desirable.

Mandatory Skills : Cisco DC/Branches Routers & Switches, Device Management, L2 L3 Switching and Routing Protocols Testing, Network Infrastructure, Networking

Good to Have Skills : Problem Management, Project Planning, Python

Other Details:

Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits And Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting.

LTM is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.